Scot Kemmer introduced the Smart Choice system, explaining it as Five Star Bath Solutions’ exclusive quarter-inch thick, six-layer virgin PVC composite designed to look like natural stone. The material is antimicrobial, non-porous, and requires zero caulking or grout, offering a high-end aesthetic without the maintenance issues tied to traditional tile. Scot highlighted that the design process included selecting actual slabs of granite or marble, scanning them in 4K, and embedding those images into the material layers for realistic depth and patterning. The company offers over 24 wall color choices, multiple niche and shelving options, and deluxe fixtures including commercial-grade Delta shower components. Scot stressed the superior durability of the product compared to standard acrylic systems offered by other bath companies and noted that the same material used for the walls was available in matching slip-resistant flooring.
Installation would take two to three days, beginning with full demolition to the studs. The team would inspect and repair any substructure issues, then install a thermal-insulated base to support the shower pan. This would be followed by upgraded PEX plumbing, proprietary waterproof Shower Shield backer boards, and quad-lock sealed corners for long-term water resistance. Custom glass panels would be measured post-installation and installed within a week. The company follows a 10-step install process with a project manager visiting prior to confirm selections, reducing error and increasing project efficiency. Flooring was optionally included in the estimate but left open based on availability from a separate flooring contractor. The team assured flexibility if adjustments were needed around other renovation timelines, like foundation repairs or tenant move-in dates.
Five Star Bath Solutions provided a fully transferable lifetime warranty covering product, parts, and workmanship with no exclusions for labor or settling, which the customer appreciated given pending foundation repairs. A corporate Same Day Upgrade offered the customer a $1,700+ discount by upgrading from the Performance to Smart Choice system if booked immediately. Additionally, a 77% labor discount and clear payment plan with no prepayment penalties were offered. The customer, encouraged by Five Star's A+ BBB rating, detailed reviews, transparent process, and strong value presentation, agreed to move forward and scheduled the pre-install measure date with the franchise owner, Lane.
Features presented by the representative:
* Smart Choice six-layer virgin PVC composite (non-porous, antimicrobial, grout-free)
* Calacatta marble wall finish; neutral-tone contrast to warm paint
* Brushed bronze rain head with diverter and handheld; two corner shelves
* Frameless custom glass enclosure (measured post-install)
* Thermal-insulated base, full PEX plumbing, waterproof Shower Shield backer board
* 10-step installation process, two to three days plus glass install
* Pre-install project manager visit; optional flooring demo and install
* Fully transferable lifetime warranty (product, parts, labor), even if home settles
* 77% labor discount, Same Day Upgrade ($1,700+ savings)
* Flexible financing options, zero-down, no prepayment penalties
Bathroom Remodel, 78th Pl N, West Palm Beach, FL , 33412
