Scot Kemmer presented the Smart Choice system as the standout option, a proprietary composite exclusive to Five Star Bath Solutions. Composed of layered, non-porous virgin PVC, the material replicates the natural look of stone and marble without the maintenance challenges. It resists yellowing, mildew, and mold, and requires only soap and water for cleaning. Customers don’t need to re-caulk or scrub grout ever again. Scot emphasized how the system's realistic appearance comes from actual scans of natural stone embedded into the product, providing a depth unmatched by standard acrylic. With 24 color options and advanced waterproofing, Smart Choice delivers on both durability and design. The product stands apart from traditional acrylic and fiberglass systems used by many competitors.
Scot explained the installation process in detail: crews arrive at 9 a.m., lay runners to protect flooring, and fully remove the existing tub and walls down to the studs. Subfloors and framing are inspected and repaired as needed. Installers then place a thermal-insulated base followed by a non-slip decorative pan, perform full PEX plumbing upgrades, and install the proprietary Shower Shield system with quad-locking corners for watertight protection. Installations typically take two days, with minimal disruption and complete debris removal. A dedicated project manager conducts measurements and confirms all selections before ordering materials, ensuring a streamlined experience. Scot provided digital previews using 3D rendering tools and guaranteed a seamless transition from design to completion.
Five Star Bath Solutions offers a fully transparent, lifetime warranty that covers product, parts, and workmanship—no fine print, no future charges for labor or repairs. Unlike companies that provide limited coverage, Five Star ensures peace of mind for the life of the home, with the warranty fully transferable. Promotional discounts were also presented, including 77% off installation labor, a $500 social review credit, and a $750 cash payment discount. Scot mentioned a corporate-backed Same Day Upgrade, which would absorb the cost difference between the performance and Smart Choice packages if the customer booked immediately. Although the customer chose to wait, Scot assured them that all design choices and measurements were recorded for easy activation should they decide to proceed within the 30-day window.
Features presented by the representative:
* Smart Choice virgin PVC composite (non-porous, antimicrobial, realistic stone appearance)
* Azura Bay wall panels, square chrome shower head with hose
* Two corner shelves, grab bars (18" and 24"), permanent bench
* Thermal-insulated base, full PEX plumbing, and Shower Shield waterproofing
* Two-day installation with vetted, certified installers
* Transparent, transferable lifetime warranty (product, parts, labor)
* Promotional pricing: 77% labor discount, $500 review credit, $750 cash discount
* Optional Same Day Upgrade to Smart Choice at no additional cost
Tub To Shower Conversion, 19th St, West Palm Beach, FL , 33404
