Representative Scott from Five Star Bath Solutions responded with confidence, walking the customer through the various design options and emphasizing the low-maintenance appeal of their wall systems, which don’t grout and are easy to wipe clean. He pointed out how their solid surface materials with TruStone patterns offer the high-end look of stone without the upkeep. Scott assured the customer they could get the same or better appearance than tile but with far less maintenance. He explained their wall systems go “all the way up to the ceiling,” eliminating water issues behind tile and making the entire shower water-tight. Scott also described how the shelves are built in rather than added on, making the system “clean and sleek.” He highlighted the durability of the acrylic base, mentioning it’s “textured so you don’t slip” and resistant to cracking and mold. To reinforce trust, Scott emphasized Five Star’s high ratings, their experience in the area, and their status as a company that’s “local and family-owned.”
Scott provided a detailed explanation of the installation process, setting realistic expectations. He said the actual install takes “a day, maybe two if it’s complicated,” but generally is completed within one to two days. The installers arrive at 8:00 AM and stay until the job is done, typically wrapping up by 5:00 PM. Everything is custom-cut and measured after the initial consultation, with a follow-up confirmation call, digital measurements, and a second check by the technician to ensure a perfect fit. The rep assured that their team handles everything, from tear-out to cleanup, with minimal disruption to the customer’s home and routine.
Five Star Bath Solutions backs its work with a strong warranty and guarantees. Scott explained their lifetime warranty covers any failure in workmanship or product, as long as the customer owns the home. He made it clear this isn’t a third-party warranty—it’s handled in-house by Five Star, meaning they take care of any issues directly. If the shower leaks, cracks, or peels, they’ll come back and fix it, no questions asked. This coverage includes both product and labor, which gave the customer reassurance. Scott emphasized that customer satisfaction is their number one goal, and they’re committed to standing behind everything they install.
Features presented by the representative:
* Wall systems with no grout and full ceiling height coverage
* TruStone patterns with solid surface material
* Matte black fixtures and custom shelves built into the wall
* Textured, non-slip acrylic shower base
* Custom-measured and manufactured for a perfect fit
* Local, family-owned business with strong reviews and high ratings
* One to two-day installation process
* Lifetime warranty on both product and labor, serviced in-house
Tub To Shower Conversion, William St, Yonkers, NY , 10701
