Mike Kellerman from Five Star Bath Solutions provided a comprehensive overview of the company's offerings, emphasizing their specialization in bathroom remodeling and their local ownership despite being part of an international brand with 30 years of history. He highlighted the company’s \$2 million insurance coverage, exclusive use of in-house, background-checked, and certified installers, and the fact that they don't rely on subcontractors. Mike also detailed the durability and low maintenance of their smart choice system, which includes antimicrobial, non-porous, and anti-scratch materials, as well as marine-grade silicon sealant instead of traditional grout or caulk. He noted the company’s strong reputation, built primarily through referrals and online reviews, and mentioned promotional discounts like 77% off installation and bonuses for online reviews.
The installation process includes removing the existing tub and tile down to the wood studs, inspecting and replacing any damaged wood without extra charges, and upgrading the plumbing. A waterproof backer board is installed, followed by custom-fit wall panels and the customer’s chosen accessories like shelves and grab bars. Mike described how they put down protective drop cloths, complete the installation in about a day or a day and a half, and conduct a final walkthrough to ensure satisfaction. With the current workload, the earliest start time was about eight weeks out. The customer selected the smart choice system and chose to put down \$5,000, with the remainder financed at approximately \$126 a month due to credit tiering.
Five Star Bath Solutions backs their work with a lifetime transferable warranty that covers everything they install, including walls, plumbing, backer board, fixtures, and sealant. Mike emphasized the peace of mind this provides, noting that even years later, if any issue arises, the company will return and fix it at no cost. The smart choice material, combined with their non-organic waterproof system, means no mold or mildew can develop, and the marine-grade silicon sealant ensures a watertight finish that won’t crack, peel, or require re-caulking. This warranty remains valid for future homeowners, making it a strong selling point or family asset if the home is passed down.
Features presented by the representative:
* Full removal of existing tub, tile, and wall down to studs
* Free replacement of any damaged wood or outdated plumbing
* Waterproof backer board (non-drywall, non-organic)
* Antimicrobial, anti-scratch, non-porous surface materials
* Marine-grade silicon sealant (no caulking required)
* In-house, background-checked, certified installers
* Locally owned franchise with 30+ years of brand experience
* Lifetime transferable warranty on all installed components
* Installation typically completed in 1 to 1.5 days
* Flexible financing options, including no down payment required
* Promotional discounts (e.g., 77% off installation, review-based incentives)