Stacy Drake, the Five Star Bath Solutions representative, listened attentively and proposed a walk-in shower with approximately a 3½-inch step-in height for easier entry. She outlined how the team would remove the existing system down to the studs, inspect for mold or water damage, and replace all components with waterproof, composite wall panels and Delta plumbing. Stacy showed the difference between traditional fiberglass and their solid-surface, marble-look composite panels, explaining that Five Star uses slip-resistant pans and waterproof Hydro Block backing, ensuring long-term protection.
Images show that the fiberglass tub insert was removed and replaced with a white, low-profile shower pan. Surround walls were replaced with full-height, white marble-veined composite panels featuring gray veining, with three triangular corner shelves integrated into the right wall. A framed sliding glass door with textured (frosted) glass was installed to enclose the new shower. Delta single-lever valve and fixed shower head in brushed nickel finish deliver water from above. No grab bars or hand-held shower head were included in the final installation. Towel bars remain mounted on the door frame and adjacent wall outside the enclosure. Walls above the new panels were painted to match existing beige paint for a seamless transition.
Stacy emphasized that Five Star Bath Solutions is a locally owned company based in White Bear Lake, operating under a national franchise with over 100 branches. Installers specialize exclusively in bathrooms and complete over 3,000 projects per year. Stacy also pointed out that Five Star’s reviews and customer satisfaction ratings are consistently high, and that every job includes certified plumbers and craftsmen, not general handymen. She walked the customer through all options using physical samples and explained how they could provide various pricing scenarios to meet different budget levels.
Customer was assured that installation would be done in just one day, followed by a detailed walkthrough to ensure quality. Stacy highlighted that the company offers a lifetime transferable warranty covering both labor and materials, with no trip or service fees. She explained that if anything ever failed—whether it’s the wall material, silicone seams, or door hardware—they would come back and fix it, no questions asked. Financing options and discounts were also presented, making the project more accessible.
Features presented by the representative:
* Tub-to-walk-in shower conversion with approximately 3½” step-in height
* Delta commercial-grade single-lever plumbing with fixed overhead shower head
* White marble-veined composite wall panels with waterproof Hydro Block backing
* Slip-resistant low-profile shower pan
* Three integrated corner shelves in composite panels
* Framed sliding glass door with textured (frosted) glass
* One-day installation with tear-out to studs and full cleanup
* Fully licensed, insured, and local ownership
* Over 3,000 installations per year by bath-only certified craftsmen
* Lifetime transferable warranty on labor and materials
* Financing and discount packages available