Mitch Kenitzer from Five Star Bath Solutions provided a thorough overview of the company’s offerings, highlighting their Smart Choice composite wall system made with a quarter-inch-thick, scratch-resistant, antimicrobial surface. He explained that the panels are based on 8K photographs of real stone to prevent repeat patterns and offer a natural look without the cost of real stone. Mitch emphasized that Five Star’s materials and installation processes are proprietary and exceed building code standards, with synthetic backer boards and marine-grade silicone for waterproofing. The customer appreciated that Mitch did not use high-pressure tactics and found the consultation experience relaxed and informative.
The installation involved tearing out the existing tub and tile surround down to the studs and subfloor, with inspection and replacement of any compromised surfaces. New Delta fixtures were added, including pressure-balanced controls and PEX supply lines, while the wall system and plumbing were trimmed to fit existing structural dimensions. Mitch walked the customer through a full 3D rendering to help visualize the outcome and confirmed that all walls would be manufactured to order. Although flooring was replaced during the project, it was handled by the customer outside the Five Star scope.
Five Star Bath Solutions offers a 100% lifetime, non-prorated, transferable warranty that covers labor, panels, caulk, adhesives, and fixtures. Delta products come with their own lifetime guarantee, giving the customer dual coverage. The initial MSRP for the Smart Choice package was $15,475, but with the ongoing 75% off installation promotion and discounts applied, the price was reduced to $12,380. Financing options were explored, and while the customer wasn’t prequalified due to a past bankruptcy, they appreciated the clear pricing and flexibility to make decisions later. Mitch documented everything for reference, including all selections and final pricing.
Features Presented by the Representative:
* Bathtub replacement with full removal to studs and subfloor
* Ceiling-height marble-pattern Smart Choice PVC antimicrobial wall panels
* Three corner shelves (no recessed niche or shaver step)
* Matte Delta handheld fixture in metallic finish
* Delta pressure-balanced faucet system
* PEX plumbing and new drain installation
* No upcharges for minor subfloor or stud repairs
* Lifetime, non-prorated, transferable warranty on materials and labor
* MSRP: $15,475; discounted to $12,380 with 75% installation promo applied
Bathroom Remodel, Coachlight Cir, Taylor, MI , 48180
