Ted McCann, the Five Star Bath Solutions representative, provided a comprehensive overview of their materials and services. Ted explained the company uses composite material instead of tile, citing advantages such as waterproofing, antimicrobial properties, and ease of maintenance. He emphasized that all parts are custom ordered and manufactured specifically for each project, including matching shower pans, which set their offerings apart from competitors. The composite panels, with embedded layers of stone, replicate the look of real stone while being more practical for daily use. Ted reassured the customer that the product and service quality are reflected in the lifetime warranty and that all components, from Delta faucets to structural seating, are of commercial-grade quality and sourced directly to ensure performance.
Installation was described as clean and efficient, typically completed within one to two days. Ted noted that if there are no surprises behind the walls, work proceeds quickly, and even if adjustments are needed, they only cause minimal delays. The process includes complete demolition down to the studs, replacement of plumbing and diverters, installation of waterproof backer boards, and final fitting of composite panels and fixtures. Ted mentioned that the production manager, Gil, would follow up to confirm measurements and set the installation date. The company uses tarps and plastic to protect the home and minimize dust, with the team trained to maintain cleanliness and respect for the customer’s space.
Five Star Bath Solutions offers a lifetime warranty on all products, parts, and workmanship, which Ted emphasized as a key differentiator. He reassured the customer of the warranty’s practicality by sharing a story of a past client who experienced a minor door issue and had it resolved quickly. The warranty reflects the company’s confidence in their materials and installations. Ted also outlined the payment process, including a $1,000 deposit, one progress payment at measurement, and the balance upon completion. He offered additional discounts for cash payments and made it clear that financing options are available through multiple lenders for customer flexibility. Trust was further reinforced through mentions of the company’s 35-year history, 90-location franchise network, local presence, and commitment to quality through referrals and licensed professionals.
Features presented by the representative:
* Composite wall panels with stone-like finish
* Custom-made, waterproof, antimicrobial shower system
* Delta commercial-grade faucets
* Curved chrome curtain rod
* Corner shelves for storage
* Optional full bench seating
* Chrome finish for durability and easy maintenance
* Complete demolition and rebuild to the studs
* Clean, fast installation in 1–2 days
* Lifetime warranty on product, parts, and workmanship
* Licensed, insured professionals; locally based
* Financing available with multiple offers
* Up to 77% off installation and corporate upgrade discounts
Bathroom Remodel, Sunridge, Farmington, MI , 48334
