Five Star Bath Solutions representative Zach Sterling introduced several value propositions, including 100% custom-built shower pans, high-end PVC composite panels with multi-layer anti-scratch and antimicrobial finishes, and the use of hydro board instead of green board for mold-proof, non-organic backing. The composite panels are designed to look like natural stone without repeating grain patterns, and are incredibly easy to clean with just water or vinegar, with no bleach or scrubbing needed. Zach also emphasized the benefits of the company’s in-house, non-subcontracted team, with every installer trained and certified to both start and finish the job. The company is locally owned, has deep roots in the King County area, and maintains strong reputational support through online platforms like BBB, Houzz, Angi, and Google.
Installation is typically completed in two to three days, beginning with full demolition to the studs. On day one, new plumbing and Delta Professional pressure valves are installed, followed by the new shower pan and customer walkthrough to finalize shelf and grab bar placement. All trash is removed the same day, ensuring a clean and minimally disruptive experience. Zach mentioned their specialty in wet areas but confirmed they also install customer-supplied vanities and can handle dual sink plumbing upgrades. While they offer vinyl plank flooring, they respected the customer's preference for tile and tailored the scope accordingly. The installation is sequenced to maintain at least one functioning bathroom throughout the remodel.
Five Star Bath Solutions provides a lifetime warranty on their Smart Choice package, which includes both product and installation coverage. Their warranty is transferable to future homeowners and covers the composite panels, caulking, and installation quality without hidden clauses. Zach highlighted the no-surprise pricing guarantee: if any issues like mold or damaged wood are uncovered, Five Star assumes full responsibility without upcharging the customer. Additional guarantees include price matching within 30 days of signing plus a $100 bonus, privacy protection, and a $100 inconvenience credit if installation dates are delayed. A referral program also rewards customers with up to $275 for each successful referral.
Features Presented by the Representative:
* Walk-in shower conversion with custom-built composite pan
* Full-height PVC panels with antimicrobial, anti-scratch layers in natural stone appearance
* Hydro board backer for mold-proof durability
* Delta Professional fixtures in oil-rubbed bronze finish
* Framed glass sliding doors with full enclosure
* Built-in corner shelves and footrest shelf
* Dual sink plumbing upgrade and optional vanity installation
* Locally owned, fully in-house trained installers
* Lifetime transferable warranty and no-surprise pricing
* Optional financing, price matching, and referral incentives