Zach Sterling, the Five Star Bath Solutions representative, walked the couple through multiple finish options and accessory configurations using an interactive design tool. The customer leaned toward materials that looked natural and had realistic textures and tones, such as simulated tile and darker dramatic finishes. Zach emphasized the company’s Smart Choice package, which includes a composite material made of 100% PVC that is waterproof, mold-proof, and easy to clean. Each panel is uniquely printed to avoid repetition, and the six-layer construction features antimicrobial and anti-scratch surfaces. The design process was collaborative and hands-on, involving in-home visual comparisons with real samples under varied lighting conditions to help the couple feel confident in their choices.
Zach highlighted the company’s experience in King County and its national franchise support system, explaining how each installer is Five Star certified and installations are not subcontracted. The installation process involves full demo, moisture inspection, new plumbing, and clean installation that typically takes two to three days. For custom components like glass panels, exact measurements are taken post-installation to ensure a precise fit. Haul-away and protection of the customer’s home are included. Customers are invited during installation to finalize shelving and grab bar placement for maximum comfort and usability. The timeline from measurement to installation is around six to eight weeks, allowing for customized orders to arrive.
Five Star Bath Solutions provides a lifetime plus warranty on the Smart Choice package, which covers product, parts, labor, and caulking. The warranty is fully transferable with a single phone call and contains no hidden clauses or limitations due to installer error or customer use. The company also offers a no-surprise pricing guarantee—if mold or damage is uncovered during demo, it's handled at no extra charge. Additional guarantees include price matching with a $100 bonus if a comparable product is found at a lower price, a $100 credit if scheduling delays occur, and assurance that all installers are in-house and fully insured. Discounts for online reviews, cash payments, and flexible scheduling were also discussed.
Representative-Highlighted Features and Benefits:
* Deep soaking tub upgrade with integrated seat
* Faux-marble PVC wall panels with curved veining and full-height coverage
* Single built-in corner shelf
* Brushed nickel Delta shower system with handheld wand and curved curtain rod
* Smart Choice package with 100% PVC, mold-proof, antimicrobial and anti-scratch composite
* Full demolition, new plumbing, waterproof backer board (Hydro Board), and ceiling-height sealed walls
* Locally owned franchise with national backing, certified in-house installers, and $2M liability insurance
* Two- to three-day install timeframe with six- to eight-week order lead time
* Lifetime plus warranty, fully transferable and inclusive of all components
* Price match guarantee with $100 bonus, no-surprise pricing, and additional credits for rescheduling or delays
Bathroom Remodel, Kilmer Loop #101, Arvada, CO , 80403
