Ahmed Elcott walked the customer through Five Star Bath Solutions’ Smart Choice package, highlighting its waterproof molded composite wall system with a fiberglass-reinforced foam core, which prevents mold and mildew. He demonstrated the feel of the material and the non-slip surface of the low-threshold shower pan, explaining how the integrated components reduce the chance of leaks and keep the installation watertight. The package also included a Delta handheld wand with temperature memory and ADA-compliant grab bars. The customer appreciated that all components were made to order and tailored to fit the space exactly, without relying on off-the-shelf solutions.
Five Star Bath Solutions operates locally from New Britain, CT and maintains a warehouse in North Haven. The company is part of a larger national franchise with more than 100 locations and has served the area since 1996. Ahmed emphasized that all installations are performed by certified staff trained in-house—never subcontractors. The company holds HIC72007 licensure and carries $2 million in liability insurance. The full installation was expected to take two days, and Ahmed estimated a lead time of four to six weeks for scheduling. The entire scope of work included demolition to the studs, updated plumbing and valve installation, pan and wall system integration, and final trim work, with vanity and flooring to be managed separately by the customer.
The Smart Choice shower system included a 10-year warranty covering product, labor, and installation when completed by certified Five Star Bath Solutions installers. Ahmed also reviewed the company’s four written guarantees: fixed pricing, certified labor, a 30-day price match, and coverage for any damages caused during the work. The warranty was transferable to new owners, adding future value. Financing options with zero-interest and flexible payments were available, and the customer was pleased with the straightforward explanation and professional presentation. They requested time to review the proposal and intended to confirm soon.
Features Presented by Representative:
* Tub-to-walk-in-shower conversion
* Low-threshold, non-slip PVC shower base
* Mold-resistant fiberglass composite wall system with marble finish
* Delta handheld wand with memory valve
* ADA-compliant grab bars and built-in bench
* Sliding glass shower doors with black hardware
* Multiple corner shelves and full-height paneling
* Two-day installation with 4–6 week scheduling
* Locally owned and licensed (HIC72007), $2M insured
* Certified in-house trained staff, no subcontractors
* 10-year warranty on labor, materials, and install
* Transferable warranty
* Written guarantees: fixed price, certified labor, damage repair, 30-day price match
* Zero-interest and flexible financing options available
Tub To Shower Conversion, E 132nd Dr, Thornton, CO , 80241
