Chris True presented Five Star Bath Solutions’ product options, explaining the company’s Smart Choice PVC composite package that mimics natural stone while offering greater durability and easier maintenance than acrylic or fiberglass. He highlighted that their materials are made in the U.S. with 28 different color options and are designed to resist mold with a cement fiberglass composite backer board called Shower Shield. He assured the customer that Five Star works with Delta premium fixtures, available in brushed nickel, and installs solid-core bases for safety and stability. The customer noted that Five Star Bath Solutions’ Google reviews at 4.7 out of 5 were “phenomenal,” which was a major factor in choosing them for the first estimate.
Chris explained that the company is a locally owned Nashville franchise supported by the national Five Star Bath Solutions network, founded in 1996. Their team is small—just six people including owner Jared Bashirian, who performs final measurements—ensuring personalized service with corporate backing. Chris described the installation process as lasting two to three days, beginning with protecting the customer’s home, removing old materials, and checking for dry rot. He noted that dry rot repair, plumbing replacement with PEX, and accessory installation such as niches and grab bars are all part of the standard process. The customer requested completion before the end of the calendar year, and Chris confirmed installation slots in late September through November.
Five Star Bath Solutions provides a lifetime warranty covering product, parts, and workmanship. He stressed that unlike larger competitors, the company offers ongoing support with local staff who answer calls directly rather than routing through call centers. The warranty ensures any product issues are resolved quickly, with Chris affirming that if something fails, “we’ll come back out and fix it.” This commitment, along with background-checked installers and competitive pricing, reinforced the customer’s confidence. The customer acknowledged Five Star’s consistency and transparency, agreeing to move forward pending final comparisons with other estimates.
Features presented by Chris True:
* Low-threshold walk-in shower with frameless sliding glass doors
* Fold-down bench installed for seated use
* Custom placement of vertical and angled grab bars for safety
* Recessed niche for storage between studs
* Dual Delta shower head system with rainwater and handheld options
* Brushed nickel Delta fixtures for low-maintenance finish
* Solid-core shower base with full floor contact
* Mold-resistant Shower Shield composite backer board
* Continuous marble-look PVC composite walls and ceiling (U.S.-made)
* Two-to-three-day installation process with full plumbing and dry rot updates
* Lifetime warranty covering product, parts, and workmanship
Tub To Shower Conversion, Elgin, Elgin, IL , 60123
