Five Star Bath Solutions, represented by Ostin, offered a compelling mix of high-quality, low-maintenance products and a trustworthy local presence. Ostin explained that the company only does bathrooms, making them specialists in the field, and emphasized that their systems are waterproof, maintenance-free, and custom-designed from a proprietary composite wall paneling that mimics stone without the hassle. Their fixtures are commercial-grade Delta components, and they offer customizable storage and fixture options. The customer appreciated the transparency and straightforwardness of the product showcase and was impressed by the simplicity and cleanliness of the designs. Trust was further built through Ostin sharing that one of the installers is his father, with over 3,000 installs to his name and a background of self-built expertise, ensuring everything is done right the first time.
The installation process was explained in full detail: existing systems would be removed down to the studs, all debris hauled away, and structural components inspected and repaired as needed. Electrical work would be brought up to code with new dedicated lines for safety, and the shower area would include wall panels reaching to the ceiling, a window trim kit, and corner shelves. The upgraded shower featured the Triton marble-style composite wall panels with a textured tile-look shower base, complemented by a sliding frosted glass door and single Delta showerhead fixture. Flooring would be replaced with luxury vinyl plank, preferred for its warmth, durability, and waterproof nature. The entire installation, excluding mud, tape, and paint, would typically take one to two days, with the full timeline from contract to completion estimated at 8–10 weeks.
Five Star Bath Solutions provides a lifetime warranty that covers parts, labor, and trip charges, with no hidden fees. It is fully transferable if the home is sold. All products and installations are done to code, and the company is fully licensed and insured. The customer was shown various payment options, including a 3% cash discount, but ultimately declined the project due to budget constraints, stating the quote of $38,300 was $18,000 over their planned spending. While they appreciated the thorough presentation and high-quality offerings, the project was put on hold with the sentiment that they may revisit the remodel in a few years when it becomes financially viable.
Features presented by the representative:
* Tub-to-shower conversion with frosted sliding glass door
* Maintenance-free wall panels (Triton design)
* Full-height marble-style composite walls with ceiling trim kit
* Textured tile-look shower base
* Chrome Delta commercial-grade fixtures
* Integrated corner shelf
* Electrical upgrades and waterproofing
* Luxury vinyl plank flooring (proposed)
* Hickory wood vanity with Onyx top (proposed)
* Customizable linen closet (proposed)
* Lifetime warranty (fully transferable, parts/labor/trip included)
Tub To Shower Conversion, Bennington Dr, Novi, MI , 48375
