John Dawes, the Five Star Bath Solutions representative, detailed the company’s unique offerings, beginning with how they go down to the studs and fully replace all plumbing using a licensed plumber. He explained that their proprietary wall product is double the thickness of typical acrylic, made to look like real stone with 3D printing technology, and non-organic to prevent mold and mildew. He emphasized that the product is easy to clean, requires no grout, and includes a scratch-resistant coating. John showcased how the walk-in base includes a Nano Grip for slip resistance and a low threshold entry to enhance accessibility. He walked the customer through a full 3D design of the space with all selected features and fixtures included.
John also built trust by highlighting the company’s history and structure. He explained that while Five Star Bath Solutions is a national brand with over 100 locations, their Sioux Falls branch is locally owned and operated by Darren, who is deeply involved in the community. John stressed that the company only focuses on bathrooms, unlike competitors who treat them as an add-on service. He shared that Five Star holds a 4.9 Google rating, relies heavily on word-of-mouth referrals, and backs every install with thorough insurance coverage, including a $2 million policy. John pointed out the difference between their approach and that of national chains, which often rely on non-specialized subcontractors and generic, pre-molded products.
John explained that installation is completed in one day, scheduled approximately 8–10 weeks after design confirmation. The timeline includes a customer service visit from Max to confirm design details and measurements, ensuring there are no surprises. Five Star’s no-surprise guarantee means they won’t request more money if unforeseen structural issues arise once demolition begins. The company also offers multiple pricing tiers and transparent discounts without high-pressure tactics. The Smart Choice package selected by the customer includes a lifetime warranty that transfers with the home, covering everything from plumbing and doors to panels and hardware without limitations or fine print.
Features presented by the representative:
* Walk-in shower conversion with low-threshold Nano Grip base
* White Pearl wall panels with maintenance-free, stone-like finish
* Chrome hardware and barn-style sliding glass doors
* Built-in corner seat, angled and vertical grab bars
* Four recessed shelving units and corner shave step
* New plumbing installed by licensed plumber
* One-day installation, 8–10 week lead time
* Proprietary non-organic wall system, quarter-inch thick
* Local ownership with national product support
* Lifetime, non-limited transferable warranty
* No-surprise guarantee covering unexpected issues
* Certified installers and $2 million liability insurance
* Financing options and upfront discounts for reviews and cash payment
Tub To Shower Conversion, Bernhaven Ave, Sioux Falls, SD , 57110
