George Molina of Five Star Bath Solutions presented the SmartChoice package as the ideal solution, focusing on durability, waterproofing, and visual appeal without the upscale price tag. He described the six-layer composite wall system with digitally imaged stone patterns made from virgin PVC, resistant to scratches, fading, and mold. George emphasized that everything was made in Michigan with no products sourced from China or big-box stores. The waterproof Hydro Block backer board system—exclusive to Five Star—was explained as a multi-layer foam and rubber cement composite that outperforms traditional green board. George also stressed that all installers are trained W-2 employees, background-checked and licensed, ensuring expert craftsmanship on every job.
The installation process includes complete removal of the tub, wall tile, and plumbing down to the studs, followed by structural inspection and repair. The new shower base has a three-inch threshold and is slip-resistant. New PEX plumbing is installed, and the area is sealed with antimicrobial silicone and mechanically reinforced corner flashing. The backer board and wall panels are layered over this structure, and all accessories—including shelving and grab bars—are installed according to the customer’s configuration. A digital visualizer was used to preview layout and material selection, with the final stone panel chosen for its subtle gray veining to appeal to potential homebuyers.
Five Star Bath Solutions backs the SmartChoice package with a fully transferable lifetime warranty on all parts, product, labor, and installation. George outlined the four core guarantees: Best Value (price match plus $100), Certified Craftsman (no subcontractors), No Surprise Promise (fixed pricing despite demo findings), and Property Protection (covers jobsite damage). The customer was presented with a cash option total of $13,463, requiring a 30% deposit with balance due after completion. Financing was also available with a prequalified three-year plan estimated at $203/month, allowing the customer to potentially pay off the balance upon selling the home. The quote would remain valid for 30 days.
Features presented by the representative:
* Walk-in shower conversion with full demo and new plumbing
* Gray marble-pattern SmartChoice composite wall panels
* Rain-style matte black showerhead with handheld wand on slide bar
* Three corner shelves installed on the showerhead side
* Two grab bars installed for support (vertical and horizontal)
* Hydro Block waterproof backer board system
* Slip-resistant composite shower base with 3" threshold
* Straight matte black curtain rod for open access
* Antimicrobial silicone sealing and reinforced corner flashing
* Fully transferable lifetime warranty on product, labor, and workmanship
* Best Value, Certified Craftsman, No Surprise, and Property Protection Guarantees
* Final quoted price: $13,463 (cash) or estimated $203/month financing