Johnny Hamner explained that Five Star Bath Solutions specialized in wet-area remodeling and positioned itself between small independent contractors and large national corporations, combining personal service with professional reliability. He shared that the Nashville-based franchise was locally owned and family operated, backed by an internationally recognized brand with locations across the U.S. and Canada. He highlighted their 4.9-star Google rating and commitment to a 100% satisfaction guarantee. Johnny described that the company carried $2 million in general liability insurance and workers’ compensation for all employees, who were background checked, drug screened, and trained bathroom specialists. He contrasted Five Star’s durable, U.S.-made composite materials with other companies’ imported fiberglass or acrylic, explaining that their composite was thicker, antimicrobial, and designed to resist mold, mildew, and discoloration for life.
Johnny walked Teresa through the entire installation process, explaining that they would remove everything down to the studs, inspect for water damage, and rebuild the space with waterproof backer boards and a pre-sloped shower pan. He said the team would move plumbing lines, add PEX piping, and reinforce the walls with blocking for grab bars positioned to her height. Installation would typically take two to three days, or up to four if building a new wall for the resized 60-inch shower. Teresa and her husband planned to handle some of the demolition themselves to help stay within budget. Johnny explained that all work would be completed by Five Star’s own certified installers, not subcontractors, and that the project timeline could be flexible, with her installation scheduled after the new year to fit her financial planning.
Johnny reviewed the warranty and financing options, explaining that the Smart Choice package, which Teresa selected in the Triton color, came with a lifetime guarantee covering the shower system, parts, fixtures, plumbing, and labor. He emphasized that the guarantee was free of fine print and fully backed by both the local franchise and corporate office. Teresa appreciated that the price of $13,846 was roughly $10,000 less than competing bids she had received. Johnny explained the 30-day price-match policy and financing terms—$0 down, no payments until 30 days after installation, and no penalties for early payoff. Teresa decided to sign the contract the same day, securing the lifetime Smart Choice package and scheduling owner Jared Bashirian to return the next afternoon for measurements and to confirm installation details.
Features presented by the representative:
* Tub-to-shower conversion with low-threshold entry
* Safety grab bars placed on all three walls
* Triton composite wall system with smooth matte finish
* Chrome Delta fixtures with detachable handheld shower wand
* Waterproof backer board, reinforced grab bar blocking, and PEX plumbing
* Antimicrobial, mold- and mildew-resistant materials
* Installation completed in 2–4 days by certified in-house installers
* Lifetime transferable warranty on product, labor, and parts
* 30-day price-match guarantee and 0% down financing options
Tub To Shower Conversion, Dale Street N, Saint Paul, MN , 55117
