Jagger Willard, the Five Star Bath Solutions representative, presented the Smart Choice system as the ideal fit, explaining its unique six-layer composite construction with antimicrobial nano-coating and a textured finish for realistic stone aesthetics. He emphasized that the panels are non-porous and grout-free, offering long-term durability and easier cleaning than tile. Jagger noted the company has focused exclusively on bathrooms since 1996 and has a reputation for quality work and trustworthy service. He assured the customer that Five Star is licensed, bonded, and insured, and all installers are certified employees—not subcontractors—so the customer knows exactly who is coming into their home.
The installation process was clearly outlined, beginning with the removal of the old unit down to the studs, full plumbing review and updates as needed, followed by installation of the proprietary Shower Shield cement-based backer board and custom wall panels. Jagger explained that the walls are measured and cut on-site for precision and each piece is sealed with marine-grade silicone for watertight protection. The estimated installation time was one to two days, depending on conditions, with project scheduling available within a few weeks. The process is designed to be clean and efficient, with floor protection and daily cleanup included.
Five Star Bath Solutions provides a lifetime warranty on their systems, covering both product and labor for the life of the bathroom. Jagger explained that the warranty is transferable to new homeowners and includes protection against material defects, leaks, and installation issues. He shared that the company’s Assurances program guarantees the lowest total project price, certified installers, zero surprise charges, and complete property protection. To help with budgeting, Jagger also outlined several flexible pricing options, including discounts for early installation, promotional savings, and extended financing plans to fit a range of customer needs.
Features presented by the representative:
* Walk-in shower conversion with Calacatta Marble wall panels
* Grout-free, antimicrobial six-layer composite with realistic stone texture
* Brushed nickel fixtures including sliding glass door, square shower head, and handheld
* Corner caddy included for storage
* Proprietary Shower Shield waterproof backer board system
* Non-porous surface for easier cleaning and durability
* One to two-day installation timeline
* Certified in-house installers with full licensing and insurance
* Lifetime transferable warranty covering product and labor
* Assurances program: price guarantee, certified staff, zero surprises, home protection
* Flexible financing and installation discounts available
Tub To Shower Conversion, Ridgecrest Rd, New Market, MD , 21774
