Jagger Willard, the Five Star Bath Solutions representative, shared product options aligned with the customer’s preferences. He discussed the differences between fiberglass, acrylic, and composite solutions, emphasizing that acrylic would be the most cost-effective choice while still being more durable than fiberglass. He explained that composite packages allow for additional color customization and accessory options, including shelves and door upgrades. The materials were highlighted for being non-porous and easy to clean, eliminating grout maintenance, which appealed to the customer. Jagger described how the selected composite configuration included built-in shelving and a sliding door, aligning with their request for low maintenance and function.
Jagger explained that the company has been operating since 1996 with a strong presence in the U.S. and Canada. All installers are certified and use a waterproof backer board called HydroBlock that exceeds code requirements, helping prevent mold or future damage. He assured the customer that the installation process includes removing the old unit, updating plumbing, inspecting and repairing the subfloor and walls as needed, and installing the new base and wall system. Most installations are completed in one day, though some may take two depending on site conditions.
Five Star Bath Solutions provides an upfront, transparent project model with no surprise charges unless the work order changes. Jagger emphasized the company’s assurance policy that guarantees best value for the same material and warranty if a comparable offer is found elsewhere. Their lifetime warranty covers materials and installation-related defects as long as Five Star supplies the products. This straightforward approach and customer-first process were intended to match the customer’s budgeting timeline and comfort level.
Features presented by the representative:
* Composite wall panel system in gray stone-look finish
* Built-in shelving for product storage
* Sliding glass door replacing original curtain rod
* Uses 100% waterproof HydroBlock backer board
* Plumbing updates included during installation
* Certified professional installers
* Most installations completed in one day
* Lifetime warranty covering materials and installation-related defects
* No hidden fees or surprise charges
* Best value assurance for comparable scope and warranty
Bathroom Remodel, John Simmons St, Frederick, MD , 21704
