The Five Star Bath Solutions representative introduced Sentrel, a solid surface product manufactured in the United States with the look and feel of porcelain. Designed as a non-acrylic alternative, Sentrel resists mold, is easier to clean, and features watertight properties without the need for grout. The customer was reassured by the company’s national reach, strong Better Business Bureau rating, and emphasis on reliability through veteran ownership and exclusively W-2 employed installers. The brushed nickel finishes, safety grab bar, and enhanced accessibility features helped align the final solution with both practical and aesthetic preferences.
Installation took approximately two to three days. The team completed demolition of the fiberglass tub and surrounding wall materials before rebuilding with a larger 60x34 low-threshold base and full-height walls in a marble-like vein-cut gray finish. The updated system included a sliding glass shower enclosure with polished clear panels, replacing the previous curtain setup. Wall-mounted accessories such as the grab bar and shelving were secured into proper backers to meet safety standards, and all components were matched for a cohesive finish.
Five Star Bath Solutions provides a fully transferable lifetime warranty that covers the entire system—from the visible surface to the waterproof backer board and subfloor below. The system is engineered to eliminate the warping or detachment issues common in acrylic units. The sliding glass doors were also treated with Invisible Shield to reduce spotting and mineral buildup over time. The customer received assurance that their warranty came with no expiration, transfer restrictions, or hidden exclusions.
Features presented by the representative:
* Sentrel exclusive solid-surface product, American made
* Easy-to-clean, watertight, non-acrylic finish closer to porcelain
* Lifetime warranty, fully transferable with no term limit
* Exclusive waterproof backer board system, mold and rot resistant
* Veteran-owned, A+ BBB rated, 4.9 nationwide reviews
* W-2 factory-trained installers, no subcontractors
* 2–3 day installation, about 5 weeks lead time
* Larger 60x34 walk-in shower with full-height walls
* Raised shower head, brushed nickel fixtures, handheld shower
* Custom-placed corner shelves and one grab bar
* Sliding glass shower door with Invisible Shield treatment
Tub To Shower Conversion, Winewood St, San Diego, CA , 92114
