The representative from Five Star Bath Solutions introduced the company’s core offerings, focused on waterproof systems, antimicrobial silicone, and long-term safety. The customer was presented with the White Pearl wall material, which they both gravitated toward for its light, neutral marble appearance. The representative also highlighted the company’s background-checked and licensed installers, its no-subcontractor policy, and strong reputation within the local community. Trust points were emphasized, including insurance, certification, and clear contract terms outlining every feature.
The installation process involved a full tear-out to the studs and subfloor, with inspection for mold, mildew, and damage. All plumbing in the wet zone was upgraded, and the slip-resistant base was installed with quad-lock reinforcement. Visual review confirms the White Pearl composite wall system, two corner shelves, a grab bar, and a fold-down teak bench were included. A brushed nickel handheld shower and bypass sliding glass door now complete the walk-in, replacing the previous curtain and outdated surround. The original floor and cabinetry were left intact, maintaining harmony with the upgraded shower area.
Warranty coverage was clearly laid out by the representative. Lifetime protection is provided for the Smart Choice and natural stone materials, ten years for acrylic, and three years for fiberglass. All labor is covered directly by Five Star Bath Solutions due to their no-subcontractor policy, and any plumbing upgrades performed are included under the same protection. The company’s best value and craftsmanship guarantees offer further assurance, including post-installation support and property protection throughout the remodel.
Features presented by the representative:
* Tear out to studs and subfloor with full inspection
* Replacement of damaged materials and plumbing upgrades
* ShowerShield waterproof backer system
* Antimicrobial silicone instead of caulk
* Non-porous, easy-clean wall materials
* Slip-proof shower base
* Quad corner block reinforcement
* Background-checked, licensed installers
* Multiple material options with varying warranties
Tub To Shower Conversion, Fairway St, Livonia, MI , 48154
