The Five Star Bath Solutions representative addressed the customer’s concerns about tile condition and moisture by using a meter to reveal elevated readings near the tub edges. The representative introduced four wall material options—gel-coated fiberglass, acrylic, 100% PVC composite, and natural stone—and explained the benefits of each. Emphasis was placed on the company’s exclusive bathroom remodeling focus, long-standing franchise presence since 1996, and excellent customer ratings. Trust was further reinforced by showcasing certifications, insurance coverage, and builder’s licensing.
The installation process began with a visit from a project manager to reconfirm layout details, followed by a complete tear-out to the studs. Moisture, mold, or wood damage was assessed and corrected before rebuilding. The remodel included new plumbing, installation of a deeper soaker tub, purple board or shower shield backer, and grout-free wall panels. Site protection steps included HEPA filtration and use of runners, with final detailing sealed using 100% antimicrobial silicone. Cleanup was completed thoroughly, and the tub was ready for use by the following day.
Warranty coverage was extensively reviewed, highlighting the full product, parts, and workmanship protection available depending on the package selected. Competitor limitations were contrasted to emphasize the Five Star advantage, especially regarding transferable warranties and no-cost repairs. The customer was also assured by a series of guarantees covering workmanship, price transparency, and property protection.
Features presented by the representative:
* Full tear out down to the studs with moisture inspection
* Four material options: gel-coated fiberglass, acrylic, 100% PVC composite, natural stone
* Purple board or shower shield waterproof backer options
* Certified carpenters and plumbers with background checks
* Locally owned franchise since 1996 with 100+ locations
* Liability insurance up to $2 million and builder’s license
* HEPA filtration, home protection, and complete demo and rebuild
* Custom placement of grab bars, shelves, and accessories
* 100% antimicrobial silicone finish
* Two-day installation after product arrival
* Lifetime, ten-year, and three-year warranty options
* Transferable warranty, no surprise guarantee, property protection guarantee
Bathroom Remodel, Centralia, Redford, MI , 48239
