Johnny Hamner explained that Five Star Bath Solutions specializes in bathrooms only and shared that the company offers a composite wall system made to look like tile or stone but without the problems of grout, emphasizing that it’s super easy to clean and doesn’t need bleach or harsh chemicals. He showed options from the standard fiberglass up to the premium composite, describing the materials as thick, durable, and designed for long-term performance. He explained that their team is fully insured, background checked, and drug screened, and he contrasted their workmanship with the big companies that do one-day installs and the chuck-in-a-truck guys, saying Five Star sits right in the middle by focusing on quality without cutting corners. The customer responded positively, saying that’s what I’m looking for and appreciated that Five Star brought everything to the house so they could see what’s what.
Johnny described the full installation process, explaining that they protect the floors, remove everything down to studs and subfloor, inspect for any water damage, and re-plumb with PEX, including a new drain and a molded, pre-sloped shower pan. He said the waterproofing system is 100 percent waterproof and mold proof, pointing out the corner reinforcement where showers typically fail. He explained that installation is normally a two- to three-day process, but they don’t rush the installers because they want it done right. He noted that after signing, Jared the owner comes out for a measure appointment to verify everything and answer any extra questions, making sure the job goes smoothly from start to finish. The customer agreed that the timeline worked for them and appreciated the clarity on how the job would flow.
Johnny finished by reviewing Five Star Bath Solutions’ lifetime guarantee on the composite system, saying it covers everything they do in the bathroom from the plumbing to the walls to the glass doors. He also clarified that the warranty is transferable to the next homeowner, something the customer said could help with resale if they ever move. He went over their no surprise guarantee so the price won’t change even if water damage is found, the best value guarantee, and the craftsman guarantee ensuring the installers are fully trained and qualified. He also explained the flexible financing options, including no money down and no penalty for paying it off early, helping the customer feel comfortable about moving forward once they reviewed everything.
Features presented by the representative:
* Composite wall system made to look like stone or tile
* Multiple color and pattern options
* Pre-sloped shower pan
* New PEX plumbing and new drain
* 100 percent waterproof backer board with corner reinforcement
* Handheld showerhead options
* Grab bar and shave step installed
* Frameless sliding tempered glass door
* Down-to-studs rebuild and water-damage replacement
* Lifetime transferable warranty
Tub To Shower Conversion, Brent Street, Albany, NY , 12205
