Customer, George, requested their tub be replaced with a walk-in shower featuring a bench seat, multiple grab bars, and accessible features for improved safety and functionality. Their current setup posed a challenge as the wife, recovering from a recent fall, couldn’t step over the tub edge. The customer emphasized they didn’t want a fancy setup—just “functionality and safety” with minimal upkeep, favoring a “plain white” finish that’s easy to clean. Custom preferences included a textured non-slip shower pan, a permanent and sturdy seat, and strategically placed grab bars for entry, support, and usability from the seated position. The customer also wanted an accessible diverter so the handheld shower could be operated from the bench, emphasizing, “She needs to be able to turn it on and shut it off there.”