Zach Sterling of Five Star Bath Solutions guided the customer through the product options, recommending the Smart Choice composite package as the ideal middle-ground solution. The Smart Choice system, made from 100% virgin PVC, is antimicrobial, grout-free, non-porous, and designed to replicate natural stone using deep-layered imagery. Zach emphasized the company's locally owned franchise in King County, their extensive 28-year history, A+ BBB rating, and their focus on specialization—positioning themselves as wet area experts rather than general contractors. All Five Star installers are full-time, certified professionals who undergo rigorous training in Michigan, and the company proudly avoids subcontractors or “jack-of-all-trades” labor, ensuring quality and consistency.
The installation process was described as a two-day job, involving complete demolition down to the studs, replacement of any damaged or mold-prone material, and installation of a custom-built, thermal-insulated shower base with upgraded plumbing and pressure valve. The walls would be backed by the proprietary Shower Shield waterproof board, which is mold-proof and synthetic—unlike green board, which is commonly used but less durable. A frameless hinged glass door was used in place of the originally planned barn-style slider, offering full enclosure with modern transparency. The enclosure was measured post-installation by a third-party vendor and installed upon delivery. Throughout the process, Five Star ensures home protection with floor coverings and handles all demolition and debris removal.
Five Star Bath Solutions offers a comprehensive Lifetime Plus warranty covering product, parts, labor, and even the marine-grade antimicrobial silicone used for sealing. The warranty is fully transferable to new homeowners and includes a no-surprise guarantee: the final project cost is locked in at contract signing, and any issues discovered during demo are covered by the company at no additional charge. The final cost for the full remodel, after applying a 77% labor discount and a $500 veteran discount, totaled $14,785. The customer agreed to proceed with a one-third deposit of $4,900 by check and scheduled a follow-up measurement appointment with project manager Derek. The company also guarantees punctuality and responsiveness, including an automatic $100 discount if project timelines are not met.
Features Presented by the Representative:
* Smart Choice antimicrobial, grout-free composite system in white marble finish with hex accent band
* Brushed nickel handheld shower system with adjustable wand
* Two corner shelves
* One angled grab bar for safe entry/exit
* Frameless hinged glass door with full enclosure
* Thermal-insulated, non-slip custom shower base
* Waterproof Shower Shield backer (lifetime durability)
* Two-day full installation with complete demo and cleanup
* Lifetime Plus transferable warranty on all components
* No-surprise price guarantee, all structural repairs included
* Final cost: $14,785 with $4,900 deposit and veteran discount applied
Bathroom Remodel, Monroe Dr, Unit B, Boulder, Colorado , 80303
