Ahmed Elcott walked through the Smart Choice package, which included composite fiberglass-reinforced walls with a waterproof foam core and ADA-compliant hardware. He emphasized that the materials were 100% waterproof and non-organic, reducing the risk of mold and mildew. The Delta handheld system was customized to include a temperature memory valve, and all components were made to order for a precise fit. Ahmed provided material samples and walked through each option. The customer responded positively to the focus on function, simplicity, and low-maintenance finishes.
Five Star Bath Solutions, based in New Britain with a warehouse in North Haven, has served the local market since 1996 and is part of a national franchise with over 100 locations. Ahmed confirmed the company holds license HIC72007, carries $2 million in liability insurance, and uses only certified in-house installers. Installation was scheduled for two days with a lead time of four to six weeks. Scope included demolition of the tub and tile surround, plumbing updates, installation of the walk-in shower, and mounting of wall accessories. Vanity and flooring were excluded and handled separately.
The Smart Choice walk-in shower system includes a 10-year warranty covering materials, labor, and installation when performed by Five Star Bath Solutions. Ahmed also outlined four written guarantees: fixed price agreement, certified labor, damage repair coverage, and 30-day price match. The warranty is fully transferable to future homeowners. Financing options included zero-interest plans and deferred payment structures to support flexible budgeting. The customer appreciated the detailed protection plan and intended to review the proposal with family before finalizing.
Features Presented by the Representative:
* Tub-to-walk-in-shower conversion
* Low-threshold, non-slip PVC shower base
* Fiberglass-reinforced composite wall system with waterproof foam core
* ADA-compliant grab bars and Delta handheld wand with memory valve
* White subway-style wall panels with dark grout
* Framed sliding glass door with black hardware
* Two corner storage shelves
* Custom-sized, made-to-order installation
* Two-day installation within 4–6 week timeline
* Locally owned, licensed (HIC72007), $2M liability insured
* In-house certified installers, no subcontractors
* 10-year warranty on labor, materials, and installation
* Transferable warranty
* Written guarantees: fixed price, certified labor, damage coverage, 30-day price match
* Zero-interest and deferred financing options available
Tub To Shower Conversion, Newport Dr, Brighton, CO , 80602
