Ahmed Elcott presented the Smart Choice shower system from Five Star Bath Solutions, focusing on fiberglass-reinforced composite panels and non-slip, waterproof bases. The walls were constructed from non-organic material designed to resist mold and mildew and eliminate the need for grout. The Delta handheld wand with memory valve ensured water temperature consistency, and ADA-compliant grab bars were positioned for secure support. All system components were custom-fit to the space for seamless integration. The customer responded well to the upgraded surface style, structural durability, and ease of maintenance.
Five Star Bath Solutions, located in New Britain and operating with a warehouse in North Haven, has supported the local market since 1996 as part of a nationwide franchise with more than 100 locations. Ahmed confirmed the company is licensed under HIC72007, carries $2 million in liability insurance, and uses no subcontractors. All installations are handled by in-house trained professionals. The two-day project scope included full demolition, plumbing reconfiguration, installation of the new wall system, pan, fixtures, accessories, and door. The vanity was replaced separately by the homeowner following the shower installation.
The Smart Choice walk-in shower package includes a 10-year warranty that covers product, labor, and installation, provided work is completed by Five Star’s trained staff. Ahmed reviewed the company’s four written guarantees: fixed price, certified labor coverage, full repair for incidental damage, and a 30-day price match. The warranty is transferable to new owners, supporting future resale. Zero-interest and deferred financing plans were also offered. The customer planned to review the options with household decision-makers prior to signing.
Features Presented by the Representative:
* Tub-to-walk-in-shower conversion
* Low-threshold, non-slip PVC shower base
* Gloss finish marble-look composite wall panels
* ADA-compliant grab bars and Delta handheld wand with memory valve
* Three corner storage shelves
* Framed sliding glass door with brushed gold hardware
* Custom-sized, made-to-order system
* Two-day installation within 4–6 week timeline
* Locally owned, licensed (HIC72007), $2M liability insured
* In-house trained, certified installers (no subcontractors)
* 10-year warranty on labor, materials, and installation
* Transferable warranty
* Written guarantees: fixed price, certified labor, damage coverage, 30-day price match
* Zero-interest and deferred-payment financing options available