Alaina Dettling from Five Star Bath Solutions guided the couple through product options, emphasizing the differences between tile, acrylic, and composite systems. She explained that their six-layer composite panels are non-porous, antimicrobial, and scratch-resistant, making them ideal for low-maintenance bathrooms. Alaina shared how the panels are manufactured with high-resolution imagery under a hard acrylic coating to simulate the look of natural stone without the hassle of real grout. She also walked the customer through Five Star's patented waterproof backer board system and triple-layer corner sealant method, designed to eliminate leaks and prolong structural integrity. With a focus on transparency and value, Alaina also detailed the franchise's local ownership, its network-wide consistency, and the practical benefits of focusing solely on bathroom remodeling.
The installation process includes full demolition down to the studs, inspection and correction of any water damage, and replacement of plumbing with Delta commercial-grade components. A new shower pan was installed flush to the subfloor, and the wall system extended to the ceiling for a complete, seamless enclosure. Two corner shelves were anchored securely, and the reused chrome showerhead was installed alongside a new rounded valve control. The bench present in the original layout was removed as part of the new system, simplifying the footprint. A curtain rod replaced the original glass door to maintain openness and ease of cleaning. Alaina also explained the company's practice of using runners to protect floors, cleaning the site thoroughly, and completing a final walkthrough with every client. The project will be scheduled after a follow-up quote review, as the customer had upcoming consultations with other vendors.
Five Star Bath Solutions offers a fully transferable lifetime warranty that includes all materials, labor, plumbing, and service without additional charges for trip, disposal, or repair. The customer also received a $100 credit for reusing their showerhead and was eligible for multiple discounts, including a website coupon, review incentive, and promotional offers tied to the Value Pack mailer. Alaina provided a detailed cost breakdown and committed to emailing the full quote with visual renderings, reviews, and comparison data to help the couple make an informed decision. With a focus on long-term performance, durability, and clear communication, the proposal aligned with the couple’s desire to upgrade their space responsibly before retirement.
Features presented by the representative:
* Walk-in shower replacing aluminum-framed enclosure and tile walls
* Six-layer composite wall panels in Taj Mahal design, extended to ceiling
* Curtain rod enclosure replacing framed glass door
* Two corner shelves for accessible storage
* Chrome Delta valve system with reused showerhead ($100 credit)
* Patented waterproof backer board and triple-seal corner protection
* Full demo, debris removal, plumbing upgrades, and installation in 1–2 days
* Local, family-owned franchise with certified in-house installers
* Fully transferable lifetime warranty with no trip or service fees
* Final price to be confirmed via emailed quote after product review
Bathroom Remodel, Northside Dr, Torrington, CT , 06790
