Ahmed Elcott from Five Star Bath Solutions met with the family to assess the project and explained that the company would remove the old cast iron tub, all wall tiles, and flooring down to the studs, inspect for water damage or mold, and replace the plumbing and drain lines before building a new walk-in shower system. He used a moisture meter to show that the wall around the tub had readings as high as 75%, indicating trapped moisture and possible mold. Ahmed recommended replacing the materials with Five Star’s Smart Choice wall system, a six-layer composite that looks like stone, is completely waterproof, non-porous, antimicrobial, and resistant to mold and mildew. He also explained that the system includes non-slip shower pans, corner shelves, and folding or fixed seats, depending on preference. The customer selected a fixed soaking tub with Smart Choice walls and added corner shelves for convenience. Ahmed shared that Five Star Bath Solutions began in 1996, operates 108 locations across the U.S. and Canada, and has a local franchise based in New Britain with a warehouse in North Haven, emphasizing that the company is fully licensed, insured for $2 million, and certified with an A+ BBB rating.
Ahmed detailed that installation would begin with floor and wall protection from the home’s entryway to the bathroom, ensuring no exposed areas during removal. The team would use a grinder to section the cast iron tub for removal, haul away all debris, and rebuild with a waterproof hydro block backer and Smart Choice wall panels sealed with antimicrobial silicone. The new tub would be fitted to the existing alcove, and customers could choose from a variety of wall styles and color finishes. Ahmed explained that the full remodel—including the shower, toilet, and floor—would be completed within two to three days once started, with a total lead time of about six weeks from order to installation. The customer could choose between traditional payment, financing, or same-as-cash options with zero down, and Ahmed applied multiple discounts including a healthcare discount and a 77% off installation promotion.
Ahmed concluded the appointment by reviewing Five Star Bath Solutions’ warranties and guarantees. The Smart Choice wall system comes with a lifetime warranty covering product, parts, and labor, fully transferable to future homeowners. Ahmed explained that many competitors void warranties due to installation errors, but Five Star’s coverage includes both product and workmanship. The company also provides a Best Value Guarantee—matching lower competitor pricing plus $100—along with Certified Craftsman, No Surprise, and Property Protection Guarantees. These ensure that only certified professionals complete the installation, no hidden costs arise, and any accidental damage during installation is fully covered. The customer appreciated Ahmed’s professionalism, detailed explanation, and willingness to accommodate her accessibility needs, and said she would review the estimate with her husband before making a final decision.
Features presented by the representative:
* Tub and wall surround replacement
* Smart Choice six-layer composite wall system
* Waterproof, antimicrobial, mold-resistant materials
* Hydro block waterproof backer board
* Custom-fitted fixed soaking tub
* Brushed nickel handheld showerhead and fixtures
* Corner shelving for storage
* Fully licensed, insured local franchise with national support
* Two- to three-day installation within six weeks
* Lifetime transferable warranty on product, parts, and labor
* Best Value, Certified Craftsman, No Surprise, and Property Protection Guarantees
Bathroom Remodel, Thistle Pond Drive, Bloomfield, CT , 06002
