Ahmed Elcott from Five Star Bath Solutions inspected the space, confirming high moisture readings and visible mold. He explained that his team would remove the existing tub, walls, and sheetrock down to the studs, haul away all debris, and rebuild the space with Five Star’s Smart Choice six-layer composite wall system. This system, designed to look like natural stone, is waterproof, non-porous, antimicrobial, and mold-resistant. Ahmed described that the package includes Delta 17 Series fixtures with dual control for temperature and volume, a non-slip shower base, and options for corner shelves, curtain rods, or a sliding glass door. He emphasized the company’s 30-year history, 109 locations across the U.S. and Canada, and locally owned franchise in North Haven, ensuring a combination of national reliability and local accountability. Ahmed also reviewed licensing and insurance credentials, confirming $2 million in liability and workers’ compensation coverage, and pointed out their A+ BBB rating and 4.5–4.9 star customer reviews across platforms.
Ahmed outlined the installation process, explaining that the team would protect flooring with tarps from the entryway to the bathroom, use a grinder to cut and remove the cast iron tub and tiles, then install a new hydro block backer and the Smart Choice wall system. Once plumbing and the new shower base were in place, the rest of the system—including walls, fixtures, and accessories—would be completed within two days. For customers choosing to remodel the vanity and floors as well, the project might extend to three or four days. Ahmed shared that Five Star Bath Solutions manages all installation internally without subcontractors, and lead time from order to completion typically runs about six weeks. He also mentioned special promotions such as a 77% off installation discount for local customers, as well as additional savings for seniors, veterans, and first responders.
Ahmed reviewed the warranty and guarantees provided by Five Star Bath Solutions, explaining that their lifetime warranty covers both product and workmanship with no exclusions for installation error. The warranty is fully transferable to future homeowners. He compared competitor warranties that exclude installation damage, noting that Five Star’s coverage remains comprehensive. In addition, the company offers a Best Value Guarantee—matching competitor pricing plus $100—and three additional guarantees: Certified Craftsman, ensuring trained professionals handle the work; No Surprise, guaranteeing the quoted price is final; and Property Protection, which promises repair for any accidental damage during installation. The customer appreciated Ahmed’s detailed presentation and commitment to quality, indicating they would discuss the estimate with family before moving forward.
Features presented by the representative:
* Tub-to-walk-in shower conversion
* Smart Choice six-layer waterproof composite wall system
* Antimicrobial, non-porous, mold-resistant materials
* Hydro block waterproof backer board
* Non-slip shower base customized to fit space
* Fold-down teak shower seat and two grab bars
* Delta 17 Series fixtures with dual control
* Corner shelving and sliding glass shower door
* Fully licensed, insured, and locally operated franchise
* Two- to four-day installation within six weeks
* Lifetime transferable warranty covering product and labor
* Best Value, Certified Craftsman, No Surprise, and Property Protection Guarantees
Tub To Shower Conversion, Hickory Street, West Haven, CT , 06516
