Curtis Saxton from Five Star Bath Solutions met with the customer to discuss their needs and explained that the company specializes exclusively in bathroom remodeling, focusing on tubs and showers. He shared that Five Star Bath Solutions combines the service of a local business with the backing of a national brand. Curtis noted that the company is fully licensed, bonded, and insured, with $2 million in liability coverage, and has earned an A+ rating with the Better Business Bureau along with five-star customer reviews. He presented the Smart Choice wall system—made of a six-layer composite that is fully waterproof, antimicrobial, and resistant to mold and mildew. Curtis emphasized that the material provides the look of stone or tile without grout, is UV-protected to prevent fading, and can be cleaned easily with dish soap and water.
Curtis outlined the installation process in detail, explaining that the project begins with removing the existing tub and wall surround down to the studs. The team inspects the walls for damage, replaces any compromised materials, and installs a waterproof cement-coated backer board. The new non-slip shower base is then placed, followed by the Smart Choice wall panels and safety grab bars. All edges are sealed with 100% antimicrobial silicone to ensure a watertight finish. Curtis said that installations are typically completed within two to three days, with most projects scheduled for installation six to eight weeks after ordering. He explained that certified installers handle the entire project from start to finish, including cleanup and debris removal.
Curtis reviewed the warranties and guarantees that come standard with all Five Star Bath Solutions projects. The Smart Choice wall system carries a lifetime warranty on product, parts, and labor that is fully transferable to future homeowners. He explained that the company’s No Surprise Guarantee ensures that customers will never be charged extra for hidden issues such as water damage or mold. The Certified Craftsman Guarantee ensures installations are completed by trained and certified professionals, and the Property Protection Guarantee covers any accidental damage that may occur during the project. Curtis also explained the Best Price Guarantee, which allows Five Star to match any comparable competitor quote and provide an additional $100 discount. The customer appreciated the professionalism and transparency of the process and was confident that the company’s product quality, installation expertise, and lifetime warranty made it the right choice.
Features presented by the representative:
* Tub-to-walk-in shower conversion
* Smart Choice six-layer composite wall system
* Non-slip, low-threshold shower base
* Antimicrobial, mold- and mildew-resistant materials
* Cement-coated waterproof backer board
* Marine-grade silicone watertight seal
* Chrome handheld showerhead and hardware
* Two safety grab bars with reinforced backing
* Certified, insured installers
* Two- to three-day installation
* Lifetime transferable warranty on product, parts, and labor
* No Surprise, Certified Craftsman, Property Protection, and Best Price Guarantees
Tub To Shower Conversion, Briarwood Drive, Seymour, CT , 06483
