The customer selected a walk-in shower with sliding glass doors and chrome hardware. The wall panels were upgraded to a Botticino-style marble composite with light veining for a clean and elegant look. The shower included two integrated corner shelves and a matching non-slip square-tile shower base. Fixtures were replaced with a brushed nickel handheld showerhead and dual safety grab bars for additional support and accessibility.
Ahmed Elcott from Five Star Bath Solutions inspected both bathrooms and identified water saturation behind the walls using a moisture meter, with readings as high as 95%. He recommended full demo down to the studs to eliminate mold and rebuild with a fully waterproof backer and composite wall system. The Smart Choice six-layer composite was presented as a premium, easy-clean, grout-free alternative to tile. The system is non-porous, antimicrobial, and designed to replicate the look of real stone without the upkeep. The customer selected Botticino cream for her bathroom and Taj Mahal for her husband’s.
Ahmed explained that each bathroom would be rebuilt from the studs out, starting with moisture protection on all access routes, demolition of walls, tile, and fixtures, followed by structural inspection, new drain and valve installation, and hydro block waterproof backer board. The Smart Choice panels were cut to fit and installed with matching bases and accessories. The entire two-shower project was estimated to take three days with a six-week lead time from order to install. Multiple discounts were applied, including senior savings, local labor promotion, and an upgrade bonus for same-day commitment, bringing the total to $28,000 for both bathrooms.
Every Five Star Bath Solutions installation includes a fully transferable lifetime warranty covering product, labor, and service visits. The Smart Choice wall system is backed by this warranty, while thinner acrylic alternatives receive ten-year coverage. Unlike competitor offers that exclude installation, Five Star’s warranty protects against both product failure and workmanship. Additional guarantees include the Best Price Guarantee, Certified Craftsman Guarantee, No Surprise Guarantee, and Property Protection Guarantee.
Features presented by the representative:
* Tub-to-walk-in shower conversion for two bathrooms
* Smart Choice six-layer composite wall system
* Waterproof, antimicrobial, non-porous materials
* Hydro block waterproof backer board
* Non-slip shower base customized to fit space
* Folding shower seat and grab bars
* Brushed nickel fixtures and Botticino/Taj Mahal wall designs
* Clear or patterned glass shower doors
* Mold remediation and full rebuild to studs
* Two- to three-day installation within six weeks
* Licensed, bonded, and insured with A+ BBB rating
* Lifetime transferable warranty on product, parts, and labor
* Best Price, Certified Craftsman, No Surprise, and Property Protection Guarantees
Tub To Shower Conversion, Winthrop Ave, New Haven, CT , 06511
