The Five Star Bath Solutions representative introduced the company’s exclusive Smart Choice wall system, showcasing its antimicrobial composite surface, seamless design, and low-maintenance durability. Emphasis was placed on the brand’s bathroom-only expertise, structured installer training, and robust insurance coverage. However, the representative had to clarify that jetted tubs were not part of the product lineup, which ultimately conflicted with the homeowner’s foundational goal for the project.
The proposed remodel plan included full removal of the existing unit down to the studs, mold inspection, waterproof backing, and installation of a seamless wall surround. The Smart Choice wall system offered a visually clean, grout-free alternative in over 30 color options, with a lifetime warranty and rapid two-day installation. Although the representative provided a thorough outline of timelines, communication flow, and warranty support, the homeowner remained fixed on acquiring a jetted tub specifically.
Despite assurances of quality, warranty protection, and service reliability, the representative’s inability to meet the customer's specific product requirement brought the consultation to an early close. The customer expressed disappointment that her initial intake request had not been properly filtered, underscoring that the project’s sole purpose was the inclusion of a therapeutic jetted tub, which was not offered by Five Star Bath Solutions.
Features presented by the representative:
* Smart Choice composite system with seamless antimicrobial panels
* Grout-free design available in over 30 finish options
* Full tear-out to studs with waterproof fiberglass backing
* Reinforced wall structure with new plumbing support
* In-house trained installers from Five Star's Detroit headquarters
* Two-day installation timeline with clear communication
* Fully transferable lifetime warranty covering labor and product
* Promotional installation packages and price-match guarantee
Bathroom Remodel, Huntington Dr, McHenry, IL , 60050
