Matthew Schumacher from Five Star Bath Solutions guided the customer through available product lines, highlighting safety, longevity, and visual appeal. He explained that the slip-resistant shower pan used is one of the most reliable in the industry. Wall selections were based on virgin PVC composite—preferred for its durability, resistance to cracking, and minimal maintenance requirements. Matthew also clarified that behind the walls, the waterproof backer system includes fiberglass concrete, eliminating any risk of wood damage or water intrusion. Trust was reinforced as the customer affirmed prior research and praised the company’s standout reputation.
Matthew detailed a step-by-step installation overview, beginning with full demolition and subfloor prep, followed by code-compliant plumbing adjustments and moisture barrier installation. Reinforcement was added for the angled grab bar and bench, with final hardware including a built-in bench seat, sliding glass door, and chrome handheld plus overhead shower combo. Final touches included dual recessed wall niches for personalized storage. A protective floor runner was used throughout the project, and wall placement was confirmed on-site prior to sealing with antimicrobial silicone. The process ensured that another bathroom remained functional during the installation.
The representative also explained that Five Star Bath Solutions offers a fully transferable lifetime warranty, covering fading, leaking, staining, cracking, and all components and workmanship. Certified in-house installers carry out all work—never subcontracted—and each has extensive experience following a six-month minimum apprenticeship. Quality control measures include a final walkthrough to confirm customer satisfaction, and the team commits to rapid resolution should any issues arise. This reinforced the company’s commitment to quality and long-term support.
Features presented by the representative:
* Walk-in shower conversion
* Slip-resistant shower pan
* Virgin PVC wall system with subway tile pattern
* Built-in bench seat with reinforced backing
* Angled safety grab bar
* Chrome detachable handheld and overhead shower combo
* Dual recessed wall niches for custom storage separation
* Sliding glass door with chrome rail
* Waterproof fiberglass-concrete backer guard system
* Antimicrobial silicone sealing
* Certified in-house installers only
* Fully transferable lifetime warranty covering product and labor
Bathroom Remodel, Preston Ave, Elgin, IL , 60120
