Mike Kellerman of Five Star Bath Solutions walked the customer through their remodeling tiers, recommending the Smart Choice system for its superior quality, safety, and easy maintenance. He explained it featured six-layer composite walls over a proprietary waterproof backer board called Shower Shield, which prevents water from soaking in and eliminates the risk of mold. The walls come in 20 color options, have an antimicrobial surface, and require no grout or caulking. Mike also noted that their systems are designed for heavy use, unlike fiberglass or acrylic, and all accessories—including towel bars, shelves, and fixtures—would be color-matched in matte black for a seamless aesthetic. The customer appreciated that the products were durable, U.S.-made, and more advanced than standard big-box solutions.
Installation would begin with a full tear-out down to the studs to inspect for mold or structural damage, which would be replaced at no additional cost. Mike demonstrated moisture readings in the bathroom and explained how their backer board and sealants provide a truly watertight system. The new shower floor would be custom-built with a textured, non-slip surface, and wall panels would go all the way to the ceiling. Plumbing would be upgraded and raised for taller users, and accessories like six shelves and a shave step would be installed per customer spacing preferences. The build process typically takes one to two days, with materials arriving in approximately three to four weeks and installation scheduled for about six weeks out.
Five Star Bath Solutions provides a fully transferable lifetime warranty covering product, parts, labor, and workmanship for the Smart Choice system. The No Surprise Guarantee ensures the quoted price covers all necessary repairs, even behind the walls, and the Best Price Guarantee promises to beat any comparable quote by $100. Mike offered multiple discounts including $700 off for an online review, $500 for a senior discount, and a corporate promotion that brought the final price for the walk-in shower down from $16,500 to $13,850. Financing was available with low monthly payments or 12-month no-interest options depending on credit. The offer was valid for 30 days, with an additional discount if the customer decided by the following day.
Key features presented by the representative:
Tub-to-walk-in shower conversion for shared family bathroom
Smart Choice Azura Bay wall panels with six matte black shelves and a shave step
Sliding frosted glass door, matte black handheld and rain showerhead combo
Non-slip, textured custom-built floor and full-height wall panels
Waterproof Shower Shield backer board with antimicrobial, grout-free surface
Full tear-out and plumbing upgrade included, no hidden charges
One- to two-day installation with three- to four-week material delivery
Lifetime transferable warranty on product, labor, and workmanship
No Surprise Guarantee and Best Price Guarantee
Final price: $13,850 after discounts; financing options with 0% interest available
Tub to Shower Conversion, Denise Dr, Haltom City, TX, 76148
