Chris Elms, the Five Star Bath Solutions representative, walked the customer through the available options and helped them visualize the possibilities using physical samples and digital previews. He pointed out the company’s exclusive manufacturing partnerships and highlighted the materials used, such as the 100% Virgin vinyl, waterproof, and mold-resistant walls. Chris explained that their focus was purely on bathrooms, and that they’re not a jack-of-all-trades remodeler, allowing them to specialize and fine-tune the customer experience. He noted that Five Star Bath Solutions has been around since 1996 and that the local branch is backed by a larger corporate network, so even if the local office disappears, warranty coverage continues through the corporate level.
The installation process was explained in detail—starting with removing the old tub and all related fixtures down to the studs. Chris noted they would address any plumbing issues they find, including replacing valves if needed, and install mold-resistant board as a foundation for the wall system. Once the site is prepared, the custom-cut wall panels and shower base would be installed along with the chosen accessories. The team uses floor protection and a clean-as-they-go approach, minimizing disruption. Chris shared that installation would take two days, and based on their scheduling window and volume, the soonest available appointment would likely be in about six weeks, possibly seven.
Five Star Bath Solutions offers two warranty options: the standard ten-year and the lifetime Smart Choice warranty. The customer chose the Smart Choice, which provides a lifetime guarantee that is also transferable to a future homeowner. Chris explained that this means even if the caulking or any other part of the system fails years from now, the company will come out and fix it at no charge. He emphasized that the warranty is not just a paper guarantee—it’s backed by the company’s longevity, customer support, and national presence, offering peace of mind for years to come.
Features presented by the representative:
* Walk-in shower conversion from an unused tub
* Roma Marble wall panels and matching base
* Brushed nickel curtain rod and fixtures
* Recessed storage shelf and handheld shower head
* Safety grab bar included
* Waterproof, 100% Virgin vinyl PVC wall system
* Mold- and rot-resistant board behind walls
* Two-day installation, starting in approximately 6–7 weeks
* Smart Choice lifetime, transferable warranty
* Experienced company specializing in bathrooms since 1996
* National backing with corporate-level warranty fulfillment