The Five Star Bath Solutions representative introduced the exclusive Smart Choice composite wall system, highlighting its antimicrobial surface, 100% waterproof construction, and six-layer image-embedded design. The fiberglass backer board was described as twice as strong as acrylic alternatives. Five Star’s certified installers, who handle only bathroom remodels, were emphasized as key to ensuring lasting results. The customer was reassured by the company’s national network and liability coverage, reinforcing trust in the installation process and product quality.
Installation began with a complete tear-out of the existing system, followed by plumbing upgrades and backer board installation. The remodel included a slip-resistant low-threshold base, full wall panel coverage in a white-and-gray marble finish consistent with the Frost color family, and matte oil-rubbed bronze fixtures. The final result also included a secure grab bar and recessed niche for accessible storage. While the customer had initially requested a glass door and additional fixtures such as a pedestal sink and raised toilet, the completed installation did not reflect these specific elements, suggesting either deferral or off-site coordination.
Five Star Bath Solutions backs its Smart Choice package with a fully transferable lifetime warranty that covers products, parts, labor, and installation integrity. The warranty remains valid regardless of future ownership, transferring by property address without exclusion. Additional benefits presented included price lock guarantees, digital design previews, and multiple promotional discounts, ensuring a straightforward and secure remodeling experience.
Features presented by the representative:
* Tub-to-walk-in shower conversion with low-threshold base
* Smart Choice antimicrobial composite wall system in Frost pattern
* Matte oil-rubbed bronze shower fixtures
* Recessed wall niche for shampoo and soap storage
* Solid-core slip-resistant shower base
* Waterproof fiberglass backer board
* Grab bar securely installed to wall studs
* Full tear-out, remediation, and plumbing upgrades
* Certified Five Star installers (no subcontractors)
* Lifetime transferable warranty on product and labor
* Digital design rendering and fixed-price contract offer