Michael from Five Star Bath Solutions provided a detailed walk-through of the company’s services and products, highlighting a focus on “high-functioning, beautiful bathrooms.” He explained that Five Star uses a one-piece shower base paired with a waterproof backer board called shower shield, designed to prevent mold and water infiltration. The smart choice package, which the customer selected, includes a durable Fentrell composite surface with integrated antimicrobial protection and non-porous materials for easy cleaning—just “a little Dawn will go a long way.” Accessories like three corner shelves and optional recessed niches were discussed. Although the customer originally considered a matte black Delta square shower head to match the barn door frame, the final install used a brushed nickel round handheld shower system for improved utility and visual consistency. The representative also assured the customer that while others wouldn't touch the existing shower doors, Five Star would likely be able to reuse them, minimizing costs.
Michael emphasized Five Star Bath Solutions’ trustworthiness and authority by detailing their history—founded in 1996 with a Charlotte franchise in operation since 2019. He explained their unique position as locally owned yet backed by national buying power, which helps keep costs competitive. All installers are employed directly by Five Star to ensure consistency and quality, and the company maintains an excellent online reputation with thousands of five-star reviews. He warned against companies who drop prices too quickly or use third-party labor. Michael’s own background in teaching and local residency added a personal, trustworthy tone to the meeting, enhancing the customer's comfort with the process.
Installation was outlined as a full tear-out with a six to eight week lead time for materials and a typical two to three-day installation. All demolition and debris removal would be handled by Five Star, and exposed plumbing would be replaced with a high-pressure valve system. The company provides a “lifetime plus” warranty that covers product, parts (like faucets and plumbing), and workmanship. This guarantee is transferable to new homeowners, serving as a valuable resale feature. Michael also detailed additional promotional discounts: $750 off for a review and $500 off for schedule flexibility. If finalized within seven days, the customer could lock in commercial pricing due to overstock inventory, bringing the total cost to $11,000.
Features presented by the representative:
* One-piece shower base with non-slip texture
* Shower shield waterproof backer board
* Three corner shelves and optional recessed niche
* Delta round handheld shower system in brushed nickel
* Fentrell Composite material (Smart Choice) with Calcutta White finish
* Quad corner lock system for extra waterproofing
* Full tear-out and debris removal
* New high-pressure plumbing valve system
* Six to eight week lead time; two to three-day installation
* Lifetime Plus Warranty covering materials, plumbing, accessories, and labor
* Transferable warranty for added home resale value
* $750 discount for online review and $500 for flexible scheduling
* Option to reuse barn shower door to reduce costs
Tub To Shower Conversion, Bates St, Athens, AL , 35611
