Michael Cole, the Five Star Bath Solutions representative, presented four distinct packages, with special emphasis on the Smart Choice composite system, highlighting its exclusive Centrel material, antimicrobial properties, durability, and non-porous, grout-free surface. He detailed how this option includes features like Delta brand faucets, waterproof backer board (Shower Shield), and customizable accessories. He also contrasted their full tear-out approach with competitors who install over existing surfaces, emphasizing Five Star’s dedication to quality and long-term performance. Their dedication to client education and transparency came through clearly, and Michael explained how Smart Choice systems prevent mold and moisture issues while being easy to clean.
Michael outlined that Five Star Bath Solutions has operated locally in Charlotte since 2019, with a national presence since 1996. He emphasized their local ownership combined with large-scale corporate buying power, providing reliability and quality. He noted that all installers and project managers are in-house, with no subcontractors, and are trained directly through Five Star to ensure consistency and excellence. Installation includes a ten-step process with full tear-out, subfloor inspection, and new plumbing, completed within two to three days. Materials are ordered in advance, and a project manager returns five to seven days post-sale to verify measurements and review the project plan, maintaining open communication throughout.
Five Star Bath Solutions offers a comprehensive lifetime warranty on both the Smart Choice and Premium packages. This warranty covers the product, materials, and installation—backed by their belief in their system's durability and quality. Michael pointed out that other warranties might exclude workmanship or include limited terms, while Five Star’s coverage is simple and transparent. Additionally, the customer was offered multiple discounts including $750 off for agreeing to write an honest review, and $500 off for being a family member of a teacher, lowering the potential Smart Choice price to $12,086, or $10,886 if the contract was signed the same day.
Key features presented by the representative:
* Full tear-out including green/purple board removal and subfloor exposure
* Replacement with waterproof Shower Shield backer board
* New high-pressure Delta valve and faucet system
* Composite Centrel material exclusive to Five Star
* Mold and mildew resistant, grout-free, easy-clean surfaces
* Customizable grab bars, shelving, and seating options
* In-house trained installers, no subcontractors
* Lifetime warranty covering product, parts, and workmanship
* Discounts for honest reviews and community service (e.g., teachers)
* 77% off installation promotion (30-day validity)
Tub To Shower Conversion, Camille Dr SE, Huntsville, AL , 35802
