Customer, Rich, requested their existing tub and shower unit be replaced with a walk-in shower in the downstairs guest bathroom to accommodate Bob, who has difficulty navigating stairs and stepping over a tub due to his age and mobility issues. The bathroom, rarely used prior, became necessary for daily use after Bob’s injury. Safety was a top concern, with Judy specifically requesting grab bars, a three-inch threshold for easier access, and an anti-slip surface in the shower pan. She also wanted brushed nickel finishes and emphasized practicality and ease of maintenance, aiming for a design similar to her existing master bathroom. A frameless door, recessed niche, and teak seat were discussed but ultimately not included.