Customer, Michelande, requested their bathroom be fully remodeled, focusing on a complete gut and transformation. The customer mentioned specific needs including replacing the current tub with a walk-in shower, incorporating safety features like grab bars, and updating all fixtures such as the toilet, vanity, and exhaust fans. The customer also expressed interest in durable, non-slip tile flooring and preferred that the bathroom be modernized and installed with ADA-compliant elements. They were also considering the removal of a soffit and wanted new lighting installed.