The customer, Kimberly, requested their bathtub be converted into a walk-in shower, emphasizing accessibility, durability, and a clean, modern look. They wanted a shower without a step-in barrier, featuring a simple, functional design. While not interested in elaborate extras, the customer preferred a quality setup with minimal upkeep. They expressed interest in chrome fixtures and clear glass doors, aiming for a cohesive, straightforward aesthetic that would integrate well with their existing bathroom décor.