Ostin, the Five Star Bath Solutions representative, guided them through options while highlighting features tailored to their needs. He detailed their multi-layered composite wall panels, which are waterproof and easy to maintain, designed to be cleaned with common household products. The system included a Delta commercial-grade valve and accessories such as corner shelving and secure grab bars. Ostin reassured the customer that Five Star doesn’t cut corners, and that their process included removing existing systems down to the studs, inspecting and repairing hidden damage at no extra cost, and installing full waterproof protection in the corners.
Ostin explained that Five Star Bath Solutions is locally owned and family-operated but backed by a national franchise with over 100 locations since 1996. The company focuses solely on bathrooms and has completed thousands of jobs. Their installers handle everything from setup to haul-away, and installations typically take only one day. They use a waterproof backboard and quad-lock corner protection to ensure long-term reliability. Ostin outlined a customer-focused process that includes a pre-construction meeting and final measurement appointment before installation.
The company offers a lifetime warranty that covers parts, labor, and trip fees, with no charge to the customer if anything goes wrong. It’s also fully transferable if the home is sold. Their price assurance guarantee includes refunding the difference and adding $100 if a comparable competitor quote comes in lower. In the end, the customer expressed high confidence in the solution and was grateful for a plan that would let his wife take a shower without feeling fearful.
Included features presented by the representative:
* Walk-in shower with low-threshold base and textured non-slip surface
* Permanent bench seat with sturdy weight capacity
* Two corner shelves
* Grab bars for entry and seated support
* Commercial-grade Delta valve and plumbing
* White waterproof wall panels, grout-free and easy to clean
* Separate diverter for handheld shower accessibility
* Full removal to studs, repair, and install
* Waterproof backboard and quad-lock corner protection
* Lifetime warranty on parts, labor, and trip fees, transferable to new owner
* One-day installation timeline
* Financing options and discounts available
* Fully licensed, insured, and code-compliant installation process
Tub To Shower Conversion, Burnam Wood Dr, Mt Laurel Township, NJ , 08054
