Johnny Hammer from Five Star Bath Solutions walked them through system options, highlighting the Centrel composite material as their flagship product, offering durability and a clean aesthetic without grout lines. He explained that the material is manufactured in Utah and made to mimic natural stone, applied not only to shower walls but also to trim around windows and curbs. Johnny emphasized the benefits of a company-backed product over using individual contractors, pointing out Five Star's reputation, licensing, and 27-year history. He noted that the local franchise is family-owned by Jared Basharian and supported by a national brand, with fully insured, background-checked installers specializing only in bathrooms. Their projects are designed for long-term satisfaction rather than quick, high-turnover installs.
The project scope included removing the existing tub and insert, converting the old shower stall into a paint-ready linen area with capped plumbing and sealed drains, and installing a new walk-in shower with a closed-cell foam pan, PEX plumbing, and waterproof Shower Shield wall backing. The Centrel panels were installed to ceiling height, wrapped around the window trim, and integrated with a matte black glass door system. A recessed floor drain was installed at the back of the pan, and three grab bars were added for secure movement, including one above the bench area. Final layout was completed during the post-measure appointment. A teak fold-down bench was mounted across from the handheld and rain-style dual head system, which was selected based on updated accessibility preferences.
Five Star Bath Solutions provides a no fine print, lifetime transferable warranty that covers all work and materials, including fixtures and waterproofing. Johnny explained their promotional structure, starting with 77% off labor, and offered a rare 20% across-the-board discount through a New Year’s special, bringing the total remodel price with all features, glass doors, grab bars, bench, and linen conversion to $13,650. He also outlined a base version without the bench or doors for $12,500, though the customers agreed the upgraded version made more sense for long-term use. Financing was available with no payments until 30 days after completion, but the couple was considering paying out-of-pocket or exploring alternative demolition options to reduce costs. Johnny assured them that the pricing, quality, and guarantee offered by Five Star could not be matched elsewhere and was backed by a price match with a $100 refund guarantee.
Product and Service Features Presented by Johnny Hammer:
* Walk-in shower with Centrel marble-look panels and matte black fixtures
* Two corner shelves, teak fold-down bench, and three grab bars
* Closed-cell foam pan and waterproof Shower Shield wall backing
* Window trim kit and ceiling-height wall coverage
* Sliding glass door system with frosted panels and matte black frame
* Conversion of existing shower into paint-ready linen closet with capped plumbing
* Full demo to studs and subfloor with PEX plumbing reconfiguration
* Four-day project timeline including coordination with drywall specialist
* Locally owned franchise with licensed, insured, background-checked bathroom specialists
* Lifetime no fine print transferable warranty
* 77% off labor promotion and 20% New Year discount
* Final total for full remodel: $13,650 including all materials and warranty
* 30-day price match guarantee with $100 refund if better deal is found