Shelby Ball from Five Star Bath Solutions introduced the customer to the Smart Choice package, which features composite slab-style wall panels scanned from real stone to deliver a realistic look without the upkeep of tile or grout. Shelby emphasized that their wall system includes a fully waterproof synthetic backer board called Shower Shield and a mechanically fastened quad-lock corner design to prevent water intrusion. The panels, made by Centrel, are coated with an antimicrobial top layer and come in various finishes like Taj Mahal, Calcutta White, and Botticino Cream. Shelby also described the marine-grade silicone sealing method and solid composite shower pan with a built-in texture for slip resistance, ensuring that every surface is designed for durability and comfort.
The installation process would take two days and include full demolition of the current shower system down to the studs and subfloor, inspection and remediation of mold or water damage, replacement of all plumbing with commercial-grade Delta valves, and reinstallation with the new waterproofed composite system. The company provides custom placement for grab bars and accessories and includes a follow-up critical measure appointment with a project manager before installation begins. The job was scheduled to begin within four to six weeks, depending on customer readiness, with flexible scheduling options and financing available to ease upfront costs.
Five Star Bath Solutions offered a lifetime, no-fine-print, fully transferable warranty that covers every element of the project including parts, materials, and labor. Shelby walked the customer through the company's four proposal guarantees: Best Value (price match with a $100 rebate), Certified Craftsman (in-house, background-checked installers), No Surprise (no added costs for hidden damage), and Property Protection (damage repair at no cost). The total project cost, originally quoted at $18,881, was reduced through a combination of an April promotion, a corporate-sponsored package upgrade, and an $850 military discount, bringing the final price to $12,895. Financing was arranged through a 12-month no-interest plan, with no payments due until project completion.
Features presented by the representative:
* Walk-in shower conversion with Taj Mahal Smart Choice composite walls
* Solid composite pan with textured surface
* Two 15-inch corner shelves
* Chrome Delta shower fixture with integrated handheld
* Waterproof synthetic Shower Shield backer board to ceiling height
* Quad-lock corner construction and marine-grade silicone seals
* Two-day installation timeline with four- to six-week lead time
* No new curtain rod; existing hardware reused
* Lifetime fully transferable no-fine-print warranty
* Best Value, Certified Craftsman, No Surprise, and Property Protection Guarantees
* Final price: $12,895 after promotions and discounts
Bathroom Remodel, SE 24th St, Bellevue, WA , 98008
