Ostin Tuma, the Five Star Bath Solutions representative, walked the customer through product samples and thoroughly explained their composite panel system made of antimicrobial, non-porous material designed to resist staining, mold, and mildew. Their shower bases feature a non-slip, textured surface using nano-grip technology that enhances safety even with soap and water. Ostin explained that their composite wall panels came in various textures and tile-like finishes that addressed the customer’s aesthetic preference for traditional-looking materials. He detailed their accessory offerings, including Delta ADA-approved grab bars, detachable handheld shower heads, foot shelves, and corner shelves, all designed for comfort and safety. Customers appreciated that the wall panels could be installed to 87 inches, matching the height of the door trim for a clean finish.
The installation process included full demolition to the studs, removal of the original tub and tiled walls, installation of a low-threshold shower pan, and wall panels finished in a matte Calacatta-style pattern. A fixed corner bench was installed for seated use, accompanied by chrome grab bars at horizontal and diagonal positions for stability. Two corner shelves provided additional storage. Vinyl flooring was left unchanged based on acceptable condition. A sliding glass door system was added in lieu of a curtain rod for improved water retention and access. Plumbing was upgraded with commercial-grade Delta components, and a pre-existing vent light remained intact above the new enclosure.
Five Star Bath Solutions offers a fully transferable lifetime warranty that covers all products, labor, and installation. Ostin reassured the customers that in the rare event an accessory placement didn’t meet long-term needs, the company would return and replace the entire wet area at no charge, as demonstrated by a previous client experience. The warranty includes timely service without additional fees for trip charges or repairs. Customers were given several payment options, including zero percent interest financing, standard installment plans, or a discounted cash rate. The company emphasized its locally owned, family-operated model backed by a national franchise presence, highlighting strong customer reviews, a focus on timely and efficient service, and a commitment to doing the job right the first time.
Features Presented by the Representative:
* Tub-to-walk-in shower conversion
* 87" full-height wall panels in marble-inspired composite
* Detachable wand showerhead with multiple spray settings
* Fixed corner bench and two integrated corner shelves
* Chrome Delta ADA grab bars in vertical and angled positions
* Non-slip nano-grip textured shower base
* Commercial-grade plumbing upgrade with waterproof wall system
* Sliding glass shower door with full panel fitment
* Retained ceiling vent lighting and original vinyl flooring
* One- to two-day installation timeline including demolition and cleanup
* Fully transferable lifetime warranty with no service charges
Tub To Shower Conversion, Sedco Dr, Union, KY , 41091
