Customer, Peter, requested their tub be replaced with a walk-in shower to better accommodate their aging mother, who lives with them, and to plan for their own future safety. The current shower setup required stepping over a tub, which was no longer ideal, and the customer expressed a desire for something safer and more accessible. The shower was described as hard to clean due to old tile, mildew smell, and mold-like spots, with the customer saying they were tired and just wanted “smooth walls, a pole, and a bar handle” along with a retractable seat. Additional preferences included a non-slip floor surface, easy-to-use fixtures, shelves for full-size shampoo bottles, and color options like “Triton” and “Azure Bay” to brighten up the space.