Catherine Walker from Five Star Bath Solutions explained that the company’s Smart Choice wall system is grout-free, antimicrobial, and non-porous, making it resistant to mold, mildew, and bacteria. She shared that the wall panels are thick and heat-welded for a seamless look, giving the customer peace of mind that they won’t delaminate or bow over time. Catherine described the product as a permanent solution that’s easier to clean and longer-lasting than fiberglass, acrylic, or tile. She emphasized the wall system’s realistic stone aesthetic and the ability to customize it to the customer's space. To build trust, Catherine pointed out that the company has been in business for over 29 years, is family-owned and operated locally, and holds a 4.9-star rating on Google. She added that the installers are background-checked, insured, and factory-certified.
The installation would take approximately two days, starting with demolition and removal of the existing shower, followed by prep with a waterproof composite backer board and installation of the new system. Catherine explained that the new shower would be constructed on-site with precision to ensure a watertight and exact fit. The custom low-profile shower pan was selected for easy step-in access, and all fixtures would be installed securely into blocking installed behind the walls for added strength. She described the workflow in detail, including floor protection and dust control during the install, and noted that a senior tech would conduct a final walkthrough to ensure everything met expectations.
Catherine confirmed that the entire system—including products, labor, and installation—comes with a full lifetime warranty that is transferable if the homeowner sells the property. She reassured the customer that any future service issues could be handled directly through Five Star Bath Solutions without the need to contact manufacturers or third parties. She explained that the company stands behind its work 100% and even covers accidental damage in some cases. The customer was also offered options for flexible scheduling, as well as a discount through the review program, giving them added value and confidence in moving forward with the remodel.
Features presented by the representative:
* Smart Choice antimicrobial, grout-free wall system
* Heat-welded, seamless installation
* White Slate wall design with brushed nickel Delta fixtures
* Custom low-profile shower pan for easy access
* Grab bar, full-length bench, and rainfall handheld showerhead combo
* Recessed niche and corner shelf for integrated storage
* Waterproof composite backer board
* Precision-built on-site for exact fit
* Background-checked, insured, factory-certified installers
* 2-day installation timeline with full demolition and dust protection
* Locally owned and operated with 29+ years in business
* 4.9-star Google rating
* Fully transferable lifetime warranty on products, labor, and installation
* Direct service from Five Star Bath Solutions with no third-party involvement
* Flexible scheduling and review program discount options available
Bathroom Remodel, Huntley Run Pl, Alexandria, VA , 22306
