Curtis Saxton from Five Star Bath Solutions explained that the company specializes exclusively in bathroom remodels, completing more than a thousand bath and shower projects annually. He described the company’s Smart Choice wall system as a six-layer composite designed to be completely waterproof, antimicrobial, and mold resistant. Curtis highlighted that the product provides the appearance of stone or tile but with none of the maintenance. He also explained that Five Star Bath Solutions uses only certified, factory-trained installers who are background checked and insured, ensuring high-quality craftsmanship. The company has an A+ rating with the Better Business Bureau and consistent five-star reviews for professionalism, reliability, and product quality. Curtis emphasized that the company’s local ownership and long-standing reputation in the community make them a trusted choice for homeowners seeking dependable results.
Curtis reviewed the installation process step by step, explaining that the existing tub and wall system would be removed down to the studs, allowing the team to inspect and repair any moisture or structural damage before rebuilding. He detailed that the shower area would be reconstructed using a cement-coated, waterproof backer board, then sealed with 100% marine-grade silicone to prevent leaks. The new shower base would feature a non-slip surface and low-threshold design for safe, easy access. Curtis stated that installation is typically completed within two to three days, with minimal disruption to the home. The company would handle demolition, cleanup, and all plumbing updates, leaving the bathroom ready to use immediately upon completion.
Curtis explained that Five Star Bath Solutions offers a lifetime warranty covering product, parts, and labor, which is fully transferable if the home is ever sold. The warranty includes coverage for both installation and materials, with no exclusions or prorated limits. He outlined the company’s three key guarantees: the No Surprise Guarantee, which ensures that any hidden damage found during installation is repaired at no extra cost; the Certified Craftsman Guarantee, which ensures only trained professionals complete the work; and the Property Protection Guarantee, which covers any accidental damage during installation. The homeowner valued the detailed explanations, clear communication, and confidence that the company’s warranties and guarantees provided, knowing their investment would be protected for life.
Features presented by the representative:
* Tub-to-walk-in shower conversion
* Smart Choice six-layer composite wall system
* Mold- and mildew-resistant surface
* Cement-coated waterproof backer board
* Non-slip low-threshold shower base
* Brushed nickel fixtures with handheld shower and slide bar
* Built-in corner shelving for organization
* Two integrated grab bars for stability
* Marine-grade silicone watertight sealing
* Two- to three-day installation timeframe
* Certified, insured, and background-checked installers
* Lifetime transferable warranty on product, parts, and labor
* No Surprise, Certified Craftsman, and Property Protection Guarantees