Curtis Saxton from Five Star Bath Solutions met with the customer and discussed how the company specializes exclusively in bathroom remodeling, completing hundreds of bath and shower projects each year. He explained that Five Star Bath Solutions combines the buying power of a national brand with the local care and accountability of a community-based business. Curtis introduced the company’s Smart Choice wall system, describing it as a six-layer solid composite material that is waterproof, antimicrobial, and resistant to mold and mildew. The design provides the look of tile or stone without the maintenance. He explained that Five Star’s certified and insured installers are factory trained and only work on wet-area remodels, ensuring expert installation. Curtis emphasized the company’s A+ BBB rating, excellent customer reviews, and over twenty-five years of experience in the industry, giving the homeowner confidence in their reputation and reliability.
Curtis explained the installation process in detail, noting that the project would start with a complete removal of the existing tub and walls down to the studs. The team would inspect for water or mold damage and rebuild using a cement-coated, waterproof backer board system. The new Smart Choice panels would then be installed, sealed with 100% marine-grade silicone, and finished with a solid, non-slip base. He described the installation as a two-to-three-day process, with most jobs finished in under a week from start to completion. Curtis also mentioned that the company uses protective coverings during demolition, handles cleanup and disposal, and ensures the bathroom is ready to use as soon as the project is complete.
Curtis reviewed the Five Star Bath Solutions warranties and guarantees, explaining that the Smart Choice system comes with a true lifetime warranty covering product, parts, and labor. He emphasized that the warranty is fully transferable to future homeowners and includes no exclusions. He also described the company’s No Surprise Guarantee, which ensures that any hidden issues uncovered during installation, such as mold or water damage, are repaired at no extra cost. The Certified Craftsman Guarantee ensures that all installers are fully trained and certified, while the Property Protection Guarantee covers any accidental damage during the remodel. The homeowner appreciated Curtis’s professionalism, the clarity of the process, and the reassurance that their new walk-in shower would be safe, watertight, and built to last a lifetime.
Features presented by the representative:
* Tub-to-walk-in shower conversion
* Smart Choice six-layer composite wall system
* Mold- and mildew-resistant, non-porous surface
* Cement-coated waterproof backer board
* Solid, non-slip shower base with low threshold entry
* Built-in bench for seated showering
* Brushed nickel Delta fixtures and handheld showerhead
* One grab bar for safety
* Marine-grade silicone sealant for watertight finish
* Two-to-three-day professional installation
* Certified, insured Five Star installers
* Lifetime transferable warranty on product, parts, and labor
* No Surprise, Certified Craftsman, and Property Protection Guarantees
Tub To Shower Conversion, Schelhorn Rd, Alexandria, VA , 22306
