Catherine Walker from Five Star Bath Solutions presented the Smart Choice composite package as the best fit for the customers’ needs, emphasizing the product's six-layer construction, non-porous surface, scratch resistance, and maintenance-free appeal. She explained that this material provides the elegant look of stone without the upkeep and expense associated with tile or natural stone. Catherine shared that the company specializes solely in bathrooms, offering materials made in the U.S., and is the exclusive provider of this grout-free composite. The customer was informed that Five Star Bath Solutions holds a 4.9 rating on Google and sources about 31% of their business through referrals and repeat customers.
The installation process would begin with floor protection and involve a complete removal of the existing tub and shower down to the studs and subfloor. Catherine assured the customer that any mold or damage uncovered would be repaired at no additional cost. She described the installation of the 44x96-inch shower pan, custom bench, waterproof backer board, and frameless heavy glass enclosure. The process would take approximately 3 to 5 days, with the glass measured post-installation and delivered within two weeks. The timeline for project initiation was typically six weeks from the measurement appointment, which could be scheduled on a Friday or Monday.
Five Star Bath Solutions offered a lifetime warranty covering products, parts, and labor with no fine print or exclusions. This warranty is transferable, providing added resale value for the customer. Catherine explained the benefits of choosing their Smart Choice composite package, including a promotion that reduced the cost from $33,338 to $22,086 if committed to the same day, plus an additional $500 off for a Google review. Financing options through a third-party provider were available with flexible structures including hybrid payment models. The consultation ended with assurance of continued support and a follow-up call planned to review the customer’s decision.
Features presented by the representative:
* Extra-large 44x96 walk-in shower pan
* Botticini cream-style Smart Choice composite wall panels
* Chrome dual handheld and fixed showerhead system
* Full-width bench seat along the back wall
* Two corner shelves and recessed niche for storage
* Frameless 3/8” heavy glass enclosure with sliding door
* Waterproof cement-coated foam backer board
* Mold remediation and stud repair included if needed
* Smart Choice composite: scratch-resistant, non-porous, US-made
* Lifetime transferable warranty covering parts, products, and labor
* 77% installation discount through June promotion
* Optional financing with soft credit check and flexible terms
* $500 discount for verified Google review
Tub To Shower Conversion, Penderview Dr., #1406, Fairfax, VA , 22033
