Catherine Walker from Five Star Bath Solutions introduced their Smart Choice composite system, which is grout-free, antimicrobial, and engineered to be completely waterproof and easy to clean. She explained that the system is installed using heat welding for seamless durability, and the panels are two times thicker than standard acrylics. Catherine pointed out that the company’s solutions offer the look of natural stone without the hassle of tile, grout, or mold. She emphasized that their system resists scratching and staining and can be cleaned without harsh chemicals. Catherine also noted that the company has been in business for over 29 years, is locally owned, and maintains a 4.9-star Google rating. She explained that their team consists of factory-trained, background-checked installers who focus exclusively on bathroom remodeling.
The installation process would take about two to three days and begin with complete removal of the existing tub and surround. Catherine explained that they would use a cement-coated foam waterproof backer board, followed by the installation of the new shower base, wall system, fixtures, and custom corner seat. All materials would be built on-site for a perfect fit, and the team would protect the customer’s home throughout the process with floor coverings and dust control. A senior technician would conduct a final walkthrough to ensure everything was completed to the customer’s satisfaction. Catherine also provided a written scope of work and walked the customer through each detail to ensure alignment with their needs and expectations.
Catherine reassured the customer that all products, parts, and labor would be covered by a full lifetime warranty that is fully transferable. She clarified that the customer would never have to deal with a third party—any future issues would be handled directly by Five Star Bath Solutions. Whether something cracks, leaks, or just stops working, the company stands behind their work with no service fees or exclusions. She also mentioned that financing was available with no prepayment penalties, and offered additional savings through their review program. The customer appreciated the level of support and professionalism, feeling confident that the investment would be protected long term.
Features presented by the representative:
* Smart Choice grout-free antimicrobial composite wall system
* Seaside wall design with matte black fixtures
* Heat-welded seams and waterproof cement-coated foam backer board
* Non-slip custom shower base with integrated corner seat
* Rainfall showerhead and handheld sprayer with safety grab bars
* Multiple corner shelves for organized storage
* Factory-trained, background-checked installers
* Locally owned and operated with 29+ years of experience
* 4.9-star Google rating
* 2–3 day installation timeline with dust control and floor protection
* Senior tech final inspection
* Fully transferable lifetime warranty on all parts, labor, and materials
* Direct service support with no third-party involvement
* Flexible financing and promotional savings through review program
Tub To Shower Conversion, Linden Court, Manassas, VA , 20110
