Curtis Saxton from Five Star Bath Solutions explained that the company specializes exclusively in bathrooms, completing over a thousand projects per year, which allows them to provide superior craftsmanship and precision. He introduced the Smart Choice wall system, describing it as a six-layer solid composite that combines durability with easy maintenance. Curtis explained that the surface is non-porous, antimicrobial, and resistant to mold and mildew while giving the look of high-end stone. He also emphasized that Five Star Bath Solutions employs certified and insured installers who specialize only in wet-area remodeling, not general construction, ensuring expert results. Curtis discussed the company’s strong reputation, with five-star reviews, an A+ BBB rating, and $2 million in insurance coverage, noting that the company’s work and service standards consistently earn high customer satisfaction.
Curtis outlined the installation process step by step, explaining that the team would remove the existing tub and wall down to the studs, inspect for water or mold damage, and rebuild using cement-coated waterproof backer boards. He described how the new system would be sealed with 100% marine-grade silicone and installed with a solid, non-slip shower base for safety and durability. The entire installation would take approximately two to three days, with the shower ready for use the next day. Curtis stated that the project timeline from order to completion would take about six weeks, depending on material delivery. He explained that Five Star’s installers use protective coverings during demolition, clean up thoroughly after completion, and handle all debris removal to make the process convenient and worry-free for the customer.
Five Star Bath Solutions provided a lifetime warranty on product, parts, and labor, fully transferable to a new homeowner. Curtis explained that the warranty covers everything with no exclusions, setting the company apart from competitors that often limit their coverage. He reviewed the company’s three core guarantees: the No Surprise Guarantee, which ensures that the agreed price does not change even if unexpected issues are discovered; the Certified Craftsman Guarantee, which ensures that all work is completed by trained, insured installers; and the Property Protection Guarantee, which covers any accidental damage during the project. The customer appreciated the clarity, professionalism, and confidence that came with the company’s process and guarantees, feeling assured that their new walk-in shower would be both safe and long-lasting.
Features presented by the representative:
* Tub-to-walk-in shower conversion
* Smart Choice six-layer composite wall system (light beige marble-look finish)
* Solid, non-slip shower base with low threshold entry
* Built-in fold-down teak bench and two grab bars for safety
* Adjustable-height handheld showerhead with slide bar
* Cement-coated waterproof backer board
* 100% marine-grade silicone seal for watertight protection
* Installation completed in 2–3 days
* Certified, insured, and specialized installers
* Lifetime transferable warranty on product, parts, and labor
* No Surprise, Certified Craftsman, and Property Protection Guarantees
Tub To Shower Conversion, Merrimont Trace Circle, Alexandria, VA , 22308
